Posted:1 week ago|
Platform:
On-site
Full Time
The key deliverables include
- Manage relationship and liaise with the stakeholders for ensuring alignment on process related activities, changes in process and identifying opportunities to transition more activities to FSSC.
- Conduct periodic review with business stakeholders and ensure client satisfaction for internal SSC clients (entities).
- Partner with business and provide value added inputs that would help in achieving business objectives.
- Act as a point of escalation for critical/ complex service issues
- Build client relationship, drive confidence & improve client happiness
- Carry out team management responsibilities in accordance with the organization's policies and applicable laws, including:
- Plan, assign and direct work.
- Appraise performance; provide feedback and coaching, reward, and discipline employees.
- Provide opportunities for learning and self-development and facilitate the development of technical competencies.
- Continuously strive to build a culture of high-performance.
- Facilitate effective teamwork and builds collaborative relationships internally and externally
- Ensuring that overall delivery of services meets or exceeds agreed KPIs, and SLAs defined between internal clients and FSSC and is within a strong internal control framework.
- Ensure that the Internal Customer and Supplier issues are dealt with in accordance with the escalation process.
- Harmonize with the team to prepare and present key performance reports to senior leadership on a regular basis.
- Develop strategic financial initiatives to improve results and support management in a variety of strategic and operational decisions.
- Create a mindset of innovation aimed at constantly challenging the norm to drive business value.
- Ensure a disciplined approach to operational excellence/performance management that evolves over time.
- Driving ongoing continuous improvement through LEAN/ six sigma, automation opportunities to improve profitability.
- Play a lead role in service or ERP transitions of RTR processes, when required.
- Bring in shared service specific knowledge & best practices for smooth implementation and execution.
- Providing inputs by participating in technology testing & demos, UATs & deployment activities during process transition to FSSC.
- Work closely with other vertical leads to establish the right organization for FSSC post transition, with respect to people, skillset, reporting relationships etc.
- Chartered Accountant with 15+ years of post-qualification experience.
Experience: - 12+ years of proven experience in client service function or Captive Finance Shared Services. Experience of setting up GL process will be a plus - Minimum of 5+ years of experience in leading, developing, and coaching team members.
Saint-Gobain
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