Front Office Supervisor

Job Summary

The Front Office Supervisor is the operational anchor of the lobby. You will oversee the daily activities of the Front Desk, ensuring that all procedures—from arrival to departure—are executed flawlessly. You will act as a mentor to the associates and a problem-solver for guests, ensuring compliance with brand standards and local regulations.

Key Responsibilities

1. Operational Management

• Supervise the daily workflow of the Front Desk, Concierge, and Bell Desk to ensure a clutter-free and welcoming lobby environment.
• Oversee fast and efficient Check-in/Check-out procedures, ensuring strict adherence to C-Form submission (for foreign nationals) and ID verification policies.
• Manage the shift roster to ensure optimal staffing during peak business hours and major city events.

2. Guest Relations & Problem Solving

• Handle guest grievances and operational glitches with empathy and speed; aim for "first-contact resolution."
• Personally coordinate the arrival of VIPs, corporate leaders, and long-stay guests, inspecting their allocated rooms prior to arrival.
• Monitor guest reviews (TripAdvisor, OTAs) specific to the Hyderabad property and drive improvements in the department's Guest Satisfaction Scores (GSS).

3. Financial Integrity

• Supervise cashiering closures, ensuring accurate posting of charges, adjustments, and foreign exchange transactions.
• Assist the Night Manager in verifying the Night Audit reports and resolving any discrepancies in the PMS.
• Ensure accurate billing for corporate accounts to prevent disputes from the City Ledger.

4. Team Leadership & Training

• Train the team on the nuances of "Akoya Service Standards" and local etiquette.
• Conduct daily briefings to communicate targets, VIP movements, and area-specific events (e.g., conventions at HITEX/HICC).
• Groom staff to ensure they present a polished, professional image consistent with a luxury setting.

5. Cross-Functional Coordination

• Partner with Housekeeping to manage room inventory and expedite room turnaround times.
• Collaborate with Security to manage lobby traffic and ensure the safety of high-profile guests.

Requirements & Qualifications

• Education: Bachelor’s degree/Diploma in Hotel Management.
• Experience: Minimum 2–4 years in Front Office operations, with prior experience in a reputable hotel in Hyderabad preferred.
• Skills:
• Fluent in English and Hindi.
• Proficiency in Telugu is highly desirable for handling local logistics and vendors.
• Strong command of Property Management Systems (e.g., Opera, IDS, Protel).
• Attributes: High emotional intelligence, detailed-oriented, and capable of standing for extended periods.

What We Offer

• Competitive salary aligned with Hyderabad market standards.
• Service charge and performance incentives.
• On-duty meals and uniform.
• Career progression opportunities within the Akoya brand.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person