Assistant Hotel Manager

Job Description

Hotel Manager (Onsite) - Akoya Hotels, Hyderabad Job Summary: Akoya Hotels is seeking a highly motivated and experienced Hotel Manager to oversee the daily operations of our hotel in Hyderabad. As the Hotel Manager, you will be responsible for ensuring exceptional guest satisfaction, efficient team management, and the achievement of financial targets. You will lead and direct all aspects of the hotel's operations, maintaining high standards of service and a positive work environment. Responsibilities: Overall Hotel Operations Management: Direct and coordinate the activities of all hotel departments, including front office, housekeeping, food and beverage, sales and marketing, and maintenance. Ensure smooth and efficient daily operations. Implement and monitor hotel policies and procedures. Maintain a safe and secure environment for guests and staff. Oversee maintenance, supplies, renovations, and furnishings. Ensure compliance with licensing laws, health and safety, and other statutory regulations. Guest Experience and Satisfaction: Ensure the highest levels of guest service and satisfaction. Meet and greet guests, and address their needs and concerns. Handle guest complaints and comments in a professional and timely manner, implementing corrective actions as needed. Monitor guest feedback and implement strategies to improve customer satisfaction. Foster a guest-centric culture within the hotel. Staff Management and Leadership: Recruit, train, supervise, and motivate hotel staff. Plan work schedules for individuals and teams. Monitor staff performance and provide feedback and coaching. Foster a positive and collaborative work environment. Address staff grievances and implement disciplinary actions when necessary. Financial Management and Budgeting: Manage budgets and financial plans, and control expenditure. Set and achieve sales and profit targets. Analyze sales figures and devise market and revenue management strategies. Monitor financial performance and implement strategies to maximize profitability. Maintain statistical and financial records. Sales and Marketing: Collaborate with the sales and marketing team to develop and implement strategies to drive occupancy and revenue. Promote and market the hotel's services and facilities. Analyze market trends and competitor activities. Administrative Duties: Prepare reports on hotel performance. Liaise with contractors and suppliers. Ensure effective security measures are in place. Carry out inspections of property and services. Problem Solving and Decision Making: Think clearly and make quick decisions in challenging situations. Address problems and troubleshoot operational issues effectively. Qualifications and Skills: Bachelor's degree or Diploma in Hotel Management, Hospitality Management, Business Administration, or a related field. A Master's degree is an advantage. Proven experience (typically 3+ years) in a management role within the hospitality industry, with a strong track record of successful hotel operations. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse workforce. Strong understanding of all hotel operations and best practices. Exceptional customer service and guest relations skills. Excellent communication and interpersonal skills, both written and verbal, with the ability to interact effectively with guests, staff, and stakeholders. Strong financial acumen and budgeting skills. Analytical and problem-solving abilities. Excellent organizational and time management skills with a keen attention to detail. Ability to work under pressure and handle stressful situations calmly and professionally. Knowledge of hotel management software and other relevant technologies. Familiarity with local labor laws and regulations. A professional manner and a calm, rational approach in hectic situations. A strong commitment to delivering exceptional guest experiences. Job Type: Full-time Pay: Up to ₹40,000.00 per month Benefits: Flexible schedule Food provided Ability to commute/relocate: Gachibowli, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Willing to be onsite manager? Work Location: In person