Front Office Supervisor

Here is a comprehensive Job Description for a Front Office Supervisor at Akoya Hotels, Bangalore.

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Job Description: Front Office Supervisor

Location: Bangalore, Karnataka Department: Front Office Reports To: Front Office Manager / Duty Manager Employment Type: Full-time

About Akoya Hotels

At Akoya Hotels, we believe in crafting memorable journeys for our guests. Located in the vibrant heart of Bangalore, we pride ourselves on blending modern luxury with traditional Indian hospitality. We are looking for a passionate, detail-oriented leader to join our team and ensure that the first and last impression every guest has of Akoya is nothing short of perfection.

Job Summary

The Front Office Supervisor acts as the bridge between Front Office management and the front desk associates. You will be responsible for overseeing daily Front Office operations, ensuring compliance with brand standards, and delivering a seamless guest experience. You will lead by example, handling guest grievances, training staff, and managing shift logistics.

Key Responsibilities

1. Operational Leadership

• Supervise the daily operations of the Front Desk, Concierge, and Guest Relations teams during the assigned shift.
• Ensure smooth Check-in and Check-out processes, strictly adhering to hotel policies and local regulations (C-Form, ID checks).
• Manage the duty roster, ensuring adequate staffing levels during peak hours.
• Conduct daily briefings to ensure the team is aware of VIP arrivals, special requests, and occupancy levels.

2. Guest Experience & Recovery

• Act as the primary point of contact for guest complaints and escalations during the shift; ensure swift resolution and guest satisfaction.
• Personally welcome VIP guests and ensure their preferences are met prior to arrival.
• Monitor guest feedback (online and offline) and implement corrective actions immediately.

3. Financial & System Management

• Supervise cashiering activities, ensuring accuracy in billing, currency exchange, and cash handling.
• Perform shift closings and verify the accuracy of the Night Audit reports.
• Proficiently operate the Property Management System (PMS) [e.g., Opera, IDS, Protel] and troubleshoot minor system issues.

4. Team Development

• Train new joiners on brand standards, grooming, and standard operating procedures (SOPs).
• Mentor Front Office Associates, providing real-time feedback and conducting performance appraisals.
• Ensure the team maintains impeccable grooming and hygiene standards at all times.

5. Inter-departmental Coordination

• Coordinate closely with Housekeeping to manage room status (early check-ins, late check-outs, room moves).
• Communicate with F&B and Engineering to fulfill guest requests promptly.

Requirements & Qualifications

• Education: Bachelor’s degree or Diploma in Hotel Management or a related field.
• Experience: Minimum 2–4 years of experience in the Front Office department, with at least 1 year in a senior or supervisory role.
• Skills:
• Excellent command of English (verbal and written).
• Proficiency in Hindi; knowledge of Kannada is a significant advantage.
• Strong knowledge of Hotel PMS (Opera, IDS, etc.) and MS Office.
• Ability to remain calm and professional under pressure.
• Personality: Groomed, articulate, guest-oriented, and a natural problem solver.

What We Offer

• Competitive salary and service charge.
• On-duty meals and uniform.
• Opportunities for career growth and cross-training within Akoya Hotels.
• A supportive and dynamic work culture.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Work Location: In person