Company Description Arbour Resort Munnar offers spacious cottages with premium and luxury amenities, providing a comfortable and pampering stay. Guests can enjoy a breath-taking view of the surrounding landscape and lush greenery. The resort promotes an air of serenity ensuring a memorable and rejuvenating experience for all guests. Role Description This is a full-time, on-site role located in Kottayam for a Front Office Supervisor. The Front Office Supervisor will be responsible for overseeing front office operations, managing reception duties, ensuring exceptional customer service, handling reservations, and maintaining effective communication with guests and staff. The role involves supervising and mentoring front desk staff to ensure smooth and efficient daily operations. Qualifications Strong Supervisory Skills Experience in Receptionist Duties and Reservations management Excellent Customer Service and Communication skills Attention to detail and problem-solving abilities Pleasant and professional demeanor Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management, Business Administration, or related field Show more Show less
As a Front Office Supervisor at Arbour Resort Munnar, your role will involve overseeing front office operations and managing reception duties to ensure exceptional customer service and efficient daily operations. You will be responsible for handling reservations, maintaining effective communication with guests and staff, as well as supervising and mentoring front desk staff. Key Responsibilities: - Oversee front office operations - Manage reception duties - Ensure exceptional customer service - Handle reservations - Maintain effective communication with guests and staff - Supervise and mentor front desk staff Qualifications: - Strong Supervisory Skills - Experience in Receptionist Duties and Reservations management - Excellent Customer Service and Communication skills - Attention to detail and problem-solving abilities - Pleasant and professional demeanor - Experience in the hospitality industry is a plus - Bachelor's degree in Hospitality Management, Business Administration, or related field This role at Arbour Resort Munnar offers you the opportunity to be a part of a team that promotes serenity, comfort, and a rejuvenating experience for all guests, ensuring a memorable stay amidst lush greenery and a breath-taking view.,