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Front Office Sr. Associate

Front Office Sr. Associate

Naukri Hospitality Jobs

0 - 2 years

|

2 - 5 Lacs

Posted:4 days ago| Platform:

Apply

Skills Required

microsoft office applications guest satisfaction front office operations front office hospitality front desk front office management customer service receptionist activities guest handling housekeeping telephone handling guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and motivated Front Office Sr. Associate to join our team at the Godwin Hotel Group, with 0-2 years of experience in the hospitality industry.

Roles and Responsibility

Manage front office operations, including reception, concierge, and bell captain duties.
Provide exceptional customer service to guests, ensuring their needs are met and concerns addressed promptly.
Coordinate with other departments, such as housekeeping and maintenance, to ensure seamless service delivery.
Maintain accurate records and reports, including guest information and transactional data.
Develop and implement effective communication strategies to enhance guest satisfaction and loyalty.
Collaborate with the management team to achieve business objectives and improve hotel performance.

Job Requirements

Strong knowledge of front office operations, including reception, concierge, and bell captain procedures.
Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong problem-solving skills, with the ability to think critically and make sound decisions.
Ability to maintain confidentiality and handle sensitive information with discretion.

*Note - Job has been sourced from social media platforms/other public websites.

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