Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.

Key Responsibilities:

Greet and welcome guests upon arrival, ensuring a warm and professional first impression
Handle guest inquiries, requests, and complaints promptly and efficiently
Coordinate with various departments to fulfill guest needs and resolve issues
Manage guest check-in and check-out processes, ensuring smooth transitions
Provide information about hotel facilities, services, and local attractions
Maintain accurate guest records and update information in the hotel management system
Handle reservations, modifications, and cancellations as needed
Assist with concierge services, including booking transportation and making restaurant reservations
Monitor guest satisfaction and collect feedback to improve service quality
Ensure compliance with hotel policies and procedures
Assist in organizing and coordinating special events or VIP guest arrangements
Maintain a clean and organized front desk area

Qualifications:

Bachelors degree in Hospitality Management, Tourism, or related field preferred
2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
Excellent communication and interpersonal skills
Fluency in English; additional languages are a plus
Strong problem-solving abilities and attention to detail
Proficiency in hotel management software and Microsoft Office suite
Ability to work flexible hours, including evenings, weekends, and holidays
Professional appearance and positive attitude
Ability to work well under pressure and in a fast-paced environment

Skills and Competencies:

Outstanding customer service orientation
Empathy and patience when dealing with guest concerns
Ability to multitask and prioritize effectively
Strong organizational and time management skills
Cultural sensitivity and adaptability
Team player with the ability to work collaboratively across departments
Discretion in handling confidential information

We offer a competitive salary, benefits package, and opportunities for professional growth within our organization. If you are passionate about creating exceptional guest experiences and thrive in a dynamic hospitality environment, we encourage you to apply for this exciting position.

Location:

On-site Bengaluru, KA

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Guest relation executive