Guest relation executive

Company Description

Lifeyoga is a multi-disciplinary yoga center located in the lush greens of Chanakyapuri, New Delhi. We are a welcoming community of yoga practitioners, offering a serene sanctuary for individuals on their wellness journey. Our center provides a combination of asanas, pranayama, meditation, and carefully curated programs that cater to beginners and experienced practitioners alike. Equipped with modern facilities, including private and group yoga studios, steam rooms, and a wellness-focused lifestyle experience, Lifeyoga is dedicated to making yoga accessible to everyone. Founded by Dr. Varun Veer and Dr. Tanu Singh, our mission is to promote the joy of physical, meditative, and lifestyle-led yoga for all.

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The Guest Relation Executive (GRE) serves as the first point of contact for all walk-in visitors, members, and prospective clients. This role ensures a welcoming, professional, and peaceful environment that aligns with the ethos of the yoga centre. The GRE plays a key role in client relationship management, centre coordination, and smooth day-to-day operations.

• Welcome walk-in clients and visitors with a warm and courteous approach.
• Handle enquiries regarding yoga classes, membership plans, instructors, and centre services.
• Manage and maintain the reception area in a clean and organized manner.
• Answer phone calls, respond to WhatsApp & email queries, and maintain client communication.
• Assist in scheduling free trial classes and class bookings.
• Maintain an accurate visitor and attendance log.

• Provide detailed information about membership plans, offers, packages, and promotions.
• Assist in sales conversions through effective communication and client follow-ups.
• Maintain records of leads, trials, conversions, renewals.

• Maintain registration forms, feedback forms, and pre/post-trial documentation.
• Update and track attendance sheets, sign-in records, and class registers.
• Coordinate with yoga teachers and operations staff for daily updates and schedules.
• Maintain stock of forms, stationery, and front desk essentials.

• Communicate regularly with the Centre Manager and Operations Team about client feedback, concerns, and queries.
• Share daily footfall, lead, and conversion reports with relevant stakeholders.
• Ensure smooth coordination during events, workshops, or guest sessions.

• Graduate in any discipline (Hospitality/Wellness background preferred).

• 1–3 years of experience in guest handling, front office, or client-facing roles (preferably in wellness/yoga/spa/hospitality sector).

• Excellent communication skills (English & Hindi).
• Pleasing personality and polite behaviour.
• Proficiency in MS Office (Excel, Word), email, and WhatsApp-based communication.
• Good interpersonal and multitasking abilities.

• Calm, composed, and professional in behaviour.
• Highly responsible and self-organized.
• Able to handle customer complaints with patience and maturity.
• Passionate or understanding of wellness/yoga principles is a plus.

• Comfortable working on weekends and holidays (as per centre schedule).
• Will be required to work in shifts based on the centre's operating hours.