Guest relation executive

Position Summary: We are seeking a highly motivated and customer-oriented Guest Relations Executive to join our team. The successful candidate will be responsible for ensuring exceptional guest experiences by addressing their needs, resolving issues, and maintaining positive relationships throughout their stay.

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfill guest needs and resolve issues
• Manage guest check-in and check-out processes, ensuring smooth transitions
• Provide information about hotel facilities, services, and local attractions
• Maintain accurate guest records and update information in the hotel management system
• Handle reservations, modifications, and cancellations as needed
• Assist with concierge services, including booking transportation and making restaurant reservations
• Monitor guest satisfaction and collect feedback to improve service quality
• Ensure compliance with hotel policies and procedures
• Assist in organizing and coordinating special events or VIP guest arrangements
• Maintain a clean and organized front desk area

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• 2+ years of experience in guest relations or customer service roles, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Fluency in English; additional languages are a plus
• Strong problem-solving abilities and attention to detail
• Proficiency in hotel management software and Microsoft Office suite
• Ability to work flexible hours, including evenings, weekends, and holidays
• Professional appearance and positive attitude
• Ability to work well under pressure and in a fast-paced environment

Skills and Competencies:

• Outstanding customer service orientation
• Empathy and patience when dealing with guest concerns
• Ability to multitask and prioritize effectively
• Strong organizational and time management skills
• Cultural sensitivity and adaptability
• Team player with the ability to work collaboratively across departments
• Discretion in handling confidential information