Front Office Manager

Front Office Manager – Roles and Responsibilities

1. Staff Management

• Supervise, train, and schedule front office staff (receptionists, clerks, etc.).
• Conduct performance reviews and manage employee development.
• Set work standards and ensure adherence to company policies and service standards.

2. Guest or Client Relations

• Ensure high levels of customer satisfaction through excellent service.
• Handle escalated complaints, special requests, and feedback.
• Welcome VIP guests and maintain strong client relationships.

3. Front Desk Operations

• Oversee the day-to-day functions of the front office (reception, reservations, check-ins/outs).
• Ensure proper documentation, registration, and room allocation (in hotels).
• Monitor and improve front desk processes for efficiency and quality.

4. Administrative Responsibilities

• Prepare reports (daily operations, occupancy, guest feedback, etc.).
• Manage budgets and monitor expenses related to the front office.
• Maintain office inventory and procurement of supplies.

5. Coordination and Communication

• Liaise with housekeeping, maintenance, and other departments to ensure seamless service.
• Act as a communication bridge between management and front office staff.
• Ensure effective internal communication and task delegation.

6. Compliance and Security

• Ensure that front office operations comply with health, safety, and security regulations.
• Oversee guest data confidentiality and manage visitor logs appropriately.
• Implement and monitor emergency procedures when required.

Key Skills and Qualities

• Leadership and team management
• Strong communication and interpersonal skills
• Problem-solving and decision-making
• Time management and multitasking
• Proficiency in office and property management systems (e.g., PMS software in hotels)
• Customer service excellence
• Knowledge about the OTT Platforms

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift

Language:

• English (Preferred)

Work Location: In person

Speak with the employer
+91 9540455050