Front Office Manager

Job Description

Front Office Manager – Roles and Responsibilities 1. Staff Management Supervise, train, and schedule front office staff (receptionists, clerks, etc.). Conduct performance reviews and manage employee development. Set work standards and ensure adherence to company policies and service standards. 2. Guest or Client Relations Ensure high levels of customer satisfaction through excellent service. Handle escalated complaints, special requests, and feedback. Welcome VIP guests and maintain strong client relationships. 3. Front Desk Operations Oversee the day-to-day functions of the front office (reception, reservations, check-ins/outs). Ensure proper documentation, registration, and room allocation (in hotels). Monitor and improve front desk processes for efficiency and quality. 4. Administrative Responsibilities Prepare reports (daily operations, occupancy, guest feedback, etc.). Manage budgets and monitor expenses related to the front office. Maintain office inventory and procurement of supplies. 5. Coordination and Communication Liaise with housekeeping, maintenance, and other departments to ensure seamless service. Act as a communication bridge between management and front office staff. Ensure effective internal communication and task delegation. 6. Compliance and Security Ensure that front office operations comply with health, safety, and security regulations. Oversee guest data confidentiality and manage visitor logs appropriately. Implement and monitor emergency procedures when required. Key Skills and Qualities Leadership and team management Strong communication and interpersonal skills Problem-solving and decision-making Time management and multitasking Proficiency in office and property management systems (e.g., PMS software in hotels) Customer service excellence Knowledge about the OTT Platforms Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Night shift Language: English (Preferred) Work Location: In person Speak with the employer +91 9540455050