Front Office Executive

Job Description

Roles and Responsibilities 1. Reception Duties Greet and welcome visitors in a professional manner. Answer and direct incoming phone calls. Maintain visitor logs and issue visitor badges. Handle inquiries in person, by phone, and via email. Knowledge and experience about OTT Platforms. 2. Administrative Support Schedule and manage appointments and meetings. Handle correspondence (emails, couriers, letters). Maintain office supplies and reorder when necessary. Manage files and records (both digital and physical). 3. Coordination and Communication Coordinate with internal departments to facilitate meetings and information flow. Act as a liaison between management and clients or employees. Ensure effective internal communication regarding appointments, visitors, and other front desk matters. 4. Facility Management Monitor the cleanliness and appearance of the reception and public areas. Report maintenance issues to the relevant department. Ensure security procedures are followed (e.g., signing in guests, issuing ID cards). 5. Customer Service Address customer complaints and resolve minor issues promptly. Provide accurate information about services or the company. Assist clients or guests with forms, directions, or general questions. Skills Required Excellent verbal and written communication. Polished appearance and professional demeanour. Organizational and multitasking abilities. Basic computer literacy (MS Office, email systems). Interpersonal and customer service skills. Problem-solving and conflict resolution abilities. Preferred Qualifications High school diploma or bachelor’s degree (varies by employer). Experience in customer-facing roles is often preferred. Knowledge of office management systems or CRM tools can be beneficial. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Food provided Schedule: Day shift Morning shift Night shift Work Location: In person