Front Office Manager

_ Job Responsibilities_

• Oversee daily front office operations, including reception, guest services, reservations, and concierge.
• Supervise and train front desk staff to ensure excellent customer service and adherence to hotel standards.
• Ensure smooth check-in and check-out procedures and handle any guest concerns or complaints promptly.
• Coordinate with housekeeping, maintenance, and other departments to meet guest expectations and operational needs.
• Manage room inventory and reservations to maximize occupancy and revenue.
• Prepare and manage work schedules for front office staff.
• Monitor and maintain front office budgets, expenses, and financial records.
• Ensure accurate billing and cash handling procedures.
• Handle VIP guests and special requests with professionalism and care.
• Implement and enforce hotel policies and procedures at the front office level.
• Generate performance reports, occupancy statistics, and revenue forecasts.
• Promote upselling of rooms and hotel services to enhance revenue.
• Maintain a strong presence in the lobby, ensuring a welcoming atmosphere.

Qualifications

• Bachelor’s degree in Hotel Management, Hospitality, or related field (preferred).
• Proven experience in front office operations, typically 3–5 years, with at least 1–2 years in a supervisory or managerial role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of hotel software systems (e.g., IDS, WINHMS or similar PMS).
• Good problem-solving and conflict-resolution skills.
• Strong organizational and multitasking capabilities.
• Professional appearance and attitude.
• Ability to work flexible hours, including weekends and holidays.

Job Type: Full-time

Pay: ₹28,000.00 - ₹33,000.00 per month

Benefits:

• Food provided
• Provident Fund

Education:

• Diploma (Preferred)

Experience:

• Front desk: 8 years (Preferred)

Language:

• English (Preferred)

Location:

• Raipur, Chhattisgarh (Preferred)