Job Profile To have knowledge on low/high tension (LT HT) related tasks Awareness on cable selection based on the machine capacity / load Awareness on SB/DB / LDB of the factory / PCB / Circuit breaker / MCB Install and maintain Sub Station Panel for relevant machine with record Study the existing drawing / Manual reference / maintain the same Body earthing / Potential Earthing Regular checkups for EB panel, Sub Panel, Generator, Battery and spares Attending Emergency electrical Break down Identity the required Spares / electrical components for various machines To coordinate with all Machine suppliers at site for installation/breakdowns Quick understanding on various type of machineries electrical utilities, Follow all electrical safety norms prescribed by the authorities Able to handle all mechanical and repairs for various maintenance works. Position Summary Allocate response and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day’s activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.
Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels. Role Description This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests. Qualifications · Front Office Management skills · Excellent Customer Service and Customer Satisfaction skills · Effective communication skills, both written and verbal · Experience with hotel operations and booking systems is preferred · Diploma or Bachelor's degree in Hospitality, Business Administration, or related field · Familiarity with Mumbai and surrounding areas is a plus · Ability to manage staff, prioritize tasks, and maintain a positive work environment Responsibilities · Staffing and Scheduling of the shift and allocation of duties. · Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. · Facilitate learning and development for all the team members · Performance Appraisal/ Management of the staff in the department. · Ensure that all the operational standards set for all the processes are followed · To liaison and build relationship with regular and repeat guests · Ensure that all the security, hygiene and aesthetic standards of the hotel are met. Interdepartmental interaction High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps Task Statements To ensure proper check in and check out process · Room allocation · Smooth Check In & Check Out · Special requirements of the guest · Guests to be met on check in by DM’s · Departure invoices to be sent on time · All Departure Invoices are ready with supporting voucher To ensure proper registration process has been followed · All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences · All Void Reg Cards authorized by DM's & filed · All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file Prepare reports and ensure timely updates · Prepare reports on Occupancy, Average rates, Reservations etc · Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. · To ensure the Single Window is created at 1600 and circulated at 1900 · To maintain and check that process registers are duely filled and updated · Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow · Up selling targets to be met · To follow-up, co-ordinate and to ensure process adherence · To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings · To ensure proper stocking and timely availability of welcome amenities · To ensure associate of the day feedback is carried out as per targets · To ensure proper co-ordination of transport · To ensure departure calls are done · To make sure lobby upkeep maintained at all times
Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels. Role Description This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests. Qualifications · Front Office Management skills · Excellent Customer Service and Customer Satisfaction skills · Effective communication skills, both written and verbal · Experience with hotel operations and booking systems is preferred · Diploma or Bachelor's degree in Hospitality, Business Administration, or related field · Familiarity with Mumbai and surrounding areas is a plus · Ability to manage staff, prioritize tasks, and maintain a positive work environment Responsibilities · Staffing and Scheduling of the shift and allocation of duties. · Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. · Facilitate learning and development for all the team members · Performance Appraisal/ Management of the staff in the department. · Ensure that all the operational standards set for all the processes are followed · To liaison and build relationship with regular and repeat guests · Ensure that all the security, hygiene and aesthetic standards of the hotel are met. Interdepartmental interaction High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps Task Statements To ensure proper check in and check out process · Room allocation · Smooth Check In & Check Out · Special requirements of the guest · Guests to be met on check in by DM’s · Departure invoices to be sent on time · All Departure Invoices are ready with supporting voucher To ensure proper registration process has been followed · All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences · All Void Reg Cards authorized by DM's & filed · All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file Prepare reports and ensure timely updates · Prepare reports on Occupancy, Average rates, Reservations etc · Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. · To ensure the Single Window is created at 1600 and circulated at 1900 · To maintain and check that process registers are duely filled and updated · Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow · Up selling targets to be met · To follow-up, co-ordinate and to ensure process adherence · To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings · To ensure proper stocking and timely availability of welcome amenities · To ensure associate of the day feedback is carried out as per targets · To ensure proper co-ordination of transport · To ensure departure calls are done · To make sure lobby upkeep maintained at all times
Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels. Role Description This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests. Qualifications · Front Office Management skills · Excellent Customer Service and Customer Satisfaction skills · Effective communication skills, both written and verbal · Experience with hotel operations and booking systems is preferred · Diploma or Bachelor's degree in Hospitality, Business Administration, or related field · Familiarity with Mumbai and surrounding areas is a plus · Ability to manage staff, prioritize tasks, and maintain a positive work environment Responsibilities · Staffing and Scheduling of the shift and allocation of duties. · Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. · Facilitate learning and development for all the team members · Performance Appraisal/ Management of the staff in the department. · Ensure that all the operational standards set for all the processes are followed · To liaison and build relationship with regular and repeat guests · Ensure that all the security, hygiene and aesthetic standards of the hotel are met. Interdepartmental interaction High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps Task Statements To ensure proper check in and check out process · Room allocation · Smooth Check In & Check Out · Special requirements of the guest · Guests to be met on check in by DM’s · Departure invoices to be sent on time · All Departure Invoices are ready with supporting voucher To ensure proper registration process has been followed · All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences · All Void Reg Cards authorized by DM's & filed · All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file Prepare reports and ensure timely updates · Prepare reports on Occupancy, Average rates, Reservations etc · Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. · To ensure the Single Window is created at 1600 and circulated at 1900 · To maintain and check that process registers are duely filled and updated · Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow · Up selling targets to be met · To follow-up, co-ordinate and to ensure process adherence · To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings · To ensure proper stocking and timely availability of welcome amenities · To ensure associate of the day feedback is carried out as per targets · To ensure proper co-ordination of transport · To ensure departure calls are done · To make sure lobby upkeep maintained at all times
Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels. Role Description This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests. Qualifications · Front Office Management skills · Excellent Customer Service and Customer Satisfaction skills · Effective communication skills, both written and verbal · Experience with hotel operations and booking systems is preferred · Diploma or Bachelor's degree in Hospitality, Business Administration, or related field · Familiarity with Mumbai and surrounding areas is a plus · Ability to manage staff, prioritize tasks, and maintain a positive work environment Responsibilities · Staffing and Scheduling of the shift and allocation of duties. · Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. · Facilitate learning and development for all the team members · Performance Appraisal/ Management of the staff in the department. · Ensure that all the operational standards set for all the processes are followed · To liaison and build relationship with regular and repeat guests · Ensure that all the security, hygiene and aesthetic standards of the hotel are met. Interdepartmental interaction High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps Task Statements To ensure proper check in and check out process · Room allocation · Smooth Check In & Check Out · Special requirements of the guest · Guests to be met on check in by DM’s · Departure invoices to be sent on time · All Departure Invoices are ready with supporting voucher To ensure proper registration process has been followed · All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences · All Void Reg Cards authorized by DM's & filed · All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file Prepare reports and ensure timely updates · Prepare reports on Occupancy, Average rates, Reservations etc · Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. · To ensure the Single Window is created at 1600 and circulated at 1900 · To maintain and check that process registers are duely filled and updated · Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow · Up selling targets to be met · To follow-up, co-ordinate and to ensure process adherence · To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings · To ensure proper stocking and timely availability of welcome amenities · To ensure associate of the day feedback is carried out as per targets · To ensure proper co-ordination of transport · To ensure departure calls are done · To make sure lobby upkeep maintained at all times
Job Profile To have knowledge on low/high tension (LT HT) related tasks Awareness on cable selection based on the machine capacity / load Awareness on SB/DB / LDB of the factory / PCB / Circuit breaker / MCB Install and maintain Sub Station Panel for relevant machine with record Study the existing drawing / Manual reference / maintain the same Body earthing / Potential Earthing Regular checkups for EB panel, Sub Panel, Generator, Battery and spares Attending Emergency electrical Break down Identity the required Spares / electrical components for various machines To coordinate with all Machine suppliers at site for installation/breakdowns Quick understanding on various type of machineries electrical utilities, Follow all electrical safety norms prescribed by the authorities Able to handle all mechanical and repairs for various maintenance works. Position Summary Allocate response and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines. Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment and all utility shut-offs for buildings. Maintain maintenance inventory and requisition parts and supplies as needed. Communicate each day's activities and problems that occur to the other shifts using approved communication programs and standards. Display basic knowledge or ability to acquire knowledge in the following categories: air conditioning and refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general building. Perform all surface preparation, painting, minor drywall and wood trim repair, light bulb and A/C filter replacement and the complete and thorough cleanup of the painting or repair area. Test, troubleshoot and perform basic repair on all types of equipment, plumbing (e.g., plunge toilets and unclog drains), electrical components including lamps, cosmetic items, extension cords, vacuum cleaners, internet devices, replace electrical switches and outlets, and other guestroom items. Program TV's and perform general housekeeping and engineering-related inventory duties. Display basic computer skills including inputting air handler schedules and making temperature changes. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Adhere to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and heavier lifting or movement tasks with assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Enter and locate work-related information using computers. Perform other reasonable job duties as requested.
Company Description Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests. Role Description This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests. Qualifications Office Administration and Front Office management skills Customer Satisfaction and Customer Service expertise Strong communication skills Ability to multitask and prioritize tasks efficiently Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or related field Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CORE WORK ACTIVITIES Supporting Management of Front Desk Team · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. · Encourages and builds mutual trust, respect, and cooperation among team members. · Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. · Ensures employee recognition is taking place on all shifts. · Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals · Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Develops specific goals and plans to prioritize, organize, and accomplish your work. · Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. · Strives to improve service performance. · Collaborates with the Front Office Manager on ways to continually improve departmental service. · Communicates a clear and consistent message regarding the Front Office goals to produce desired results. · Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service · Provides services that are above and beyond for customer satisfaction and retention. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Serves as a role model to demonstrate appropriate behaviors. · Sets a positive example for guest relations. · Displays outstanding hospitality skills. · Empowers employees to provide excellent customer service. · Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. · Provides feedback to employees based on observation of service behaviors. · Handles guest problems and complaints effectively. · Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies · Implements the customer recognition/service program, communicating and ensuring the process. · Ensures compliance with all Front Office policies, standards and procedures. · Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities · Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. · Analyses information and evaluating results to choose the best solution and solve problems. · Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. · Functions in place of the Front Office Manager in his/her absence. · Communicates critical information from pre- and post-convention meetings to the Front Office staff. · Participates in department meetings.
Company Description Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests. Role Description This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests. Qualifications Office Administration and Front Office management skills Customer Satisfaction and Customer Service expertise Strong communication skills Ability to multitask and prioritize tasks efficiently Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or related field Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyses information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.
Company Description Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests. Role Description This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests. Qualifications Office Administration and Front Office management skills Customer Satisfaction and Customer Service expertise Strong communication skills Ability to multitask and prioritize tasks efficiently Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or related field Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CORE WORK ACTIVITIES Supporting Management of Front Desk Team · Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. · Encourages and builds mutual trust, respect, and cooperation among team members. · Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. · Ensures employee recognition is taking place on all shifts. · Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals · Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. · Develops specific goals and plans to prioritize, organize, and accomplish your work. · Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. · Strives to improve service performance. · Collaborates with the Front Office Manager on ways to continually improve departmental service. · Communicates a clear and consistent message regarding the Front Office goals to produce desired results. · Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service · Provides services that are above and beyond for customer satisfaction and retention. · Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. · Serves as a role model to demonstrate appropriate behaviors. · Sets a positive example for guest relations. · Displays outstanding hospitality skills. · Empowers employees to provide excellent customer service. · Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. · Provides feedback to employees based on observation of service behaviors. · Handles guest problems and complaints effectively. · Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies · Implements the customer recognition/service program, communicating and ensuring the process. · Ensures compliance with all Front Office policies, standards and procedures. · Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities · Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. · Analyses information and evaluating results to choose the best solution and solve problems. · Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. · Functions in place of the Front Office Manager in his/her absence. · Communicates critical information from pre- and post-convention meetings to the Front Office staff. · Participates in department meetings.
Company Description Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests. Role Description This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests. Qualifications Office Administration and Front Office management skills Customer Satisfaction and Customer Service expertise Strong communication skills Ability to multitask and prioritize tasks efficiently Experience in the hospitality industry is a plus Bachelor's degree in Hospitality Management or related field Job Summary Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Strives to improve service performance. Collaborates with the Front Office Manager on ways to continually improve departmental service. Communicates a clear and consistent message regarding the Front Office goals to produce desired results. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Serves as a role model to demonstrate appropriate behaviors. Sets a positive example for guest relations. Displays outstanding hospitality skills. Empowers employees to provide excellent customer service. Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. Provides feedback to employees based on observation of service behaviors. Handles guest problems and complaints effectively. Interacts with guests to obtain feedback on product quality and service levels. Managing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures compliance with all Front Office policies, standards and procedures. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyses information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Functions in place of the Front Office Manager in his/her absence. Communicates critical information from pre- and post-convention meetings to the Front Office staff. Participates in department meetings.
Company Description Established by the founder of the group, Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. owns and manages novels hotels, including their flagship property in Mumbai, the Grand Hotel in Ballard Estate designed by George Wittet in 1922. The company is committed to providing consistent customer service and dedicated comfort to all guests that come to experience the offerings of its unique novel hotels. Role Description This is a full-time on-site role for a Front Office Manager located in Mumbai. The Front Office Manager will be responsible for overseeing the daily operations of the front office, improving customer satisfaction, and ensuring high-quality customer service. Other responsibilities will include managing administrative tasks and effective communication with guests. Qualifications · Front Office Management skills · Excellent Customer Service and Customer Satisfaction skills · Effective communication skills, both written and verbal · Experience with hotel operations and booking systems is preferred · Diploma or Bachelor's degree in Hospitality, Business Administration, or related field · Familiarity with Mumbai and surrounding areas is a plus · Ability to manage staff, prioritize tasks, and maintain a positive work environment Responsibilities · Staffing and Scheduling of the shift and allocation of duties. · Implement systems and procedures that achieve higher cost efficiency and guest satisfaction. · Facilitate learning and development for all the team members · Performance Appraisal/ Management of the staff in the department. · Ensure that all the operational standards set for all the processes are followed · To liaison and build relationship with regular and repeat guests · Ensure that all the security, hygiene and aesthetic standards of the hotel are met. Interdepartmental interaction High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps Task Statements To ensure proper check in and check out process · Room allocation · Smooth Check In & Check Out · Special requirements of the guest · Guests to be met on check in by DM’s · Departure invoices to be sent on time · All Departure Invoices are ready with supporting voucher To ensure proper registration process has been followed · All Reg Cards Profile Updated / Correspondence Attached/Photo IDs/Preferences · All Void Reg Cards authorized by DM's & filed · All Arrival Reg Cards as per Fidelio are printed and filed along with welcome letter & Preference Sheet in piano file Prepare reports and ensure timely updates · Prepare reports on Occupancy, Average rates, Reservations etc · Ensure through regular monitoring of feedback, prompt, efficient and accurate service to all guests. · To ensure the Single Window is created at 1600 and circulated at 1900 · To maintain and check that process registers are duely filled and updated · Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are follow · Up selling targets to be met · To follow-up, co-ordinate and to ensure process adherence · To regularly co-ordinate with House Keeping to carry out Room co-ordination meetings · To ensure proper stocking and timely availability of welcome amenities · To ensure associate of the day feedback is carried out as per targets · To ensure proper co-ordination of transport · To ensure departure calls are done · To make sure lobby upkeep maintained at all times