Front Office & Guest Services Guest Relation Executive

2 - 4 years

1 - 2 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Front Office & Guest Services Guest Relation Executive to join our team at the Marriott Hotel. The ideal candidate will have 2-4 years of experience in guest relations, front office operations, or a related field.


Roles and Responsibility
  • Manage front office operations, including reception, concierge, and bell captain duties.
  • Provide exceptional guest service, ensuring high customer satisfaction and resolving complaints professionally.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain accurate records and reports, including guest feedback and complaint tracking.
  • Develop and implement effective strategies to enhance guest satisfaction and loyalty.
  • Collaborate with the hotel management team to achieve business objectives.

Job Requirements
  • Proven experience in front office operations, guest services, or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
  • Strong problem-solving and analytical skills, with the ability to handle complex situations.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Knowledge of hotel management systems and software applications.
  • Any graduate degree from a recognized institution.

*Note - Job has been sourced from social media platforms/other public websites.

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