Fraud Analyst

About Straive:

Straive (earlier known as SPi Global) is a market leading content solutions company providing content creation services, course design, data operations and platform-based technology solutions. Ed-Tech, Data Solutions, Research and Education Content Services form the core pillars of the company’slong-term vision. With the acquisition of LearningMate in 2020, Straive is an end-to end content and technology partner to K-12, higher education players, digital publishers and LMS providers. The company is a specialized solutions provider to business information providers in finance, legal, real estate, life sciences and logistics. Straive continues to be the leading content services provider to research and education publishers. In early 2021, SPi Global rebranded itself to Straive. The rebranding exercise saw a revamp of the visual identity of the company including a new brand colour, logo, refreshed website and social channels. The name Straive encompasses the company's increased focus on AI-driven solutions and signifies its ongoing endeavor to continuously enhance the value the company brings to its customers, to its employees and to the community. The new brand logo represents Straive’s commitment to unravel the power of information by “Connecting the Dots''. With a client-base scoping 30 countries worldwide, Straive’s multi-geographical resource pool is strategically located in eight countries - India, Philippines, USA, Nicaragua, Vietnam, United Kingdom andthe company headquarters in Singapore.

Website: https://www.straive.com/ Linkedin

Job Description:

We are seeking a proactive and detail-oriented E-commerce Fraud Analyst – Merchant Side to identify, investigate, and mitigate fraudulent activities such as account takeovers and triangulation fraud. The ideal candidate will have hands-on experience using advanced fraud detection tools such as Signifyd, Forter, or similar platforms, and a strong background in card-not-present (CNP) e- commerce environments.

Key Responsibilities:

● Detect and investigate fraudulent transactions, including account takeovers, triangulation fraud, and other emerging fraud trends in e-commerce.

● Analyze transaction patterns, customer behavior, and risk signals to identify suspicious activity.

● Use fraud detection tools like Signifyd, Forter, or similar systems to review flagged transactions and make risk-based decisions.

● Collaborate with chargeback teams to connect fraud patterns with post-transaction disputes.

● Work closely with customer support and payment operations to quickly resolve fraudrelated issues and protect legitimate customer experiences.

● Assist in configuring fraud rules and fine-tuning scoring logic based on false positives and fraud losses.

● Document fraud cases, trends, and resolutions for internal reporting and regulatory compliance. ● Stay updated on e-commerce fraud schemes and industry best practices to proactively adapt fraud prevention strategies.

● Support incident response during fraud spikes or coordinated attack patterns.

● Contribute to process improvements and fraud prevention policies based on root cause analysis. Requirements:

● 3–4 years of experience in fraud detection/prevention in an e-commerce merchant-side environment.

● Strong understanding of card-not-present (CNP) fraud, including account takeovers and triangulation schemes.

● Hands-on experience with fraud tools like Signifyd, Forter, Kount, or similar platforms.

● Analytical mindset with the ability to interpret large volumes of data to identify fraud patterns.

● Familiarity with payment flows, order life cycles, and customer identity verification

practices.

● Strong decision-making, documentation, and communication skills.

● Ability to work in a fast-paced environment and meet operational SLAs