Franchise Manager

Job Title: Franchise Manager – Benzoville Hardware📍 Location: New Delhi (with travel to franchise locations across India)  📅 Type: Full-time  💼 Department: Franchise Management & Expansion  📈 Reports To: Director – Franchise & Strategy 🧭 About BenzovilleBenzoville (www.benzoville.com) is India's leading luxury architectural and interior hardware brand, renowned for curating iconic global hardware collections from Italy, Spain, Germany, Japan, and more. With a growing national franchise presence, Benzoville delivers immersive retail experiences and is synonymous with innovation, craftsmanship, and elevated living. 🎯 Role Overview a Franchise Manager, you will be the key bridge between Benzoville’s corporate vision and its franchise partners. You will lead performance, growth, compliance, and experience across our network of luxury showrooms. Your mission: turn every franchise into a local sales powerhouse aligned with Benzoville’s luxury DNA. 🛠️ Key Responsibilities🔹 Franchise Performance & Operations●      Ensure all franchises operate according to Benzoville standards in display, service, branding, and customer experience. ●      Monitor and track KPIs like sales, footfall, customer satisfaction, and profitability. ●      Conduct monthly performance reviews and market visits. ●      Assist in local implementation of national strategies and promotional campaigns. 🔹 Franchisee Training & Support●      Deliver onboarding and ongoing training programs (products, sales systems, visual merchandising). ●      Conduct regular refresher training to upgrade franchise staff and maintain excellence. ●      Help franchisees build and train high-performing local teams. 🔹 Expansion & Business Development●      Identify and recruit new franchise partners in targeted territories. ●      Evaluate the business potential of new locations and prepare feasibility reports. ●      Lead the onboarding and launch of new franchise showrooms, including setup support. 🔹 Brand & Marketing Execution●      Collaborate with the marketing team to activate regional campaigns. ●      Ensure local franchise marketing aligns with brand identity. ●      Drive showroom launch events, local PR activities, and influencer tie-ups. 🔹 Relationship & Issue Management●      Act as the main point of contact between franchisees and HO. ●      Resolve conflicts, operational hurdles, or compliance concerns proactively. ●      Build long-term relationships and foster a “One Brand” culture across the network. 📊 Key KPIs●      Franchise revenue growth % month-over-month ●      Compliance score (audit reports) ●      Customer satisfaction scores ●      Training completion and effectiveness rate ●      New franchisees launched successfully ●      Reduction in franchise support tickets/issues 📚 Qualifications & Experience●      Bachelor’s or Master’s in Business Administration, Marketing, Retail Management, or related field. ●      3–5+ years in franchise management, retail operations, or luxury product management. ●      Experience in home interiors, architectural hardware, or luxury retail is a plus. ●      Willingness to travel across India 10–15 days/month. 🧠 Skills & Attributes●      Strong leadership and relationship management abilities. ●      Exceptional communication and presentation skills. ●      Commercial acumen with understanding of P&L and sales metrics. ●      Ability to coach, influence, and uplift diverse stakeholders. ●      High emotional intelligence and solution-oriented mindset. ●      Familiarity with CRM tools, Microsoft Office, and sales reporting dashboards. 🌟 Why Join Benzoville?●      Be part of India’s fastest-growing luxury hardware network. ●      Work with global luxury brands and iconic Italian/Japanese/Spanish designs. ●      Shape the future of India’s interior design retail. ●      Competitive compensation + travel allowances + performance-based incentives.