Franchise Development Manager

Job Title: Head of Retail Expansion, Projects & Administration Location: Koramangala, Bangalore (HO) Reporting Manager: CEO Job Type: Full-time (Monday to Saturday) About Us: White Gold is a technology-driven and innovative company that leverages advanced technology to provide exceptional service to our customers. As a leading player in the gold buying sector, we are dedicated to delivering unmatched value and satisfaction to our clients. With over 60+ branches across Karnataka, Andhra Pradesh, Telangana and Kerala and a strong team of 250+ employees, we have built a reputation as a trusted name in the market. Guided by our core values of integrity, innovation and customer satisfaction, we continue to redefine industry standards and exceed expectations. Job Summary: Own the end-to-end lifecycle of every store environment – launching new outlets on time and budget, then keeping each location safe, compliant, and running at peak uptime every day. Key Responsibilities: Work-stream What You’ll Do New-Store Expansion & Fit outs • Launch 5-10 branches/stores every month • Scope, budget, and schedule complete turnkey projects (civil, MEP, IT, signage). • Select vendors, drive weekly site reviews, punch-list close-outs, and final handover. • Secure permits & approvals (fire NOC, trade licence, health & safety) before go-live. Repairs & Maintenance • Run a preventive & corrective maintenance program covering HVAC, electrical, plumbing, fire-alarm, CCTV, company equipment • Implement a CMMS / help-desk with SLAs, auto-ticketing, and root cause analysis. Escalation & Crisis Management • Act as single-point of contact for power outages, structural faults, security breaches. • Trigger contingency plans, coordinate vendors/landlords, and file incident reports within 24 h. Vendor & Contract Governance • Negotiate MSAs / SLAs, rate cards, and KPIs for FM, housekeeping, security, consumables. • Run quarterly scorecards and cost-saving projects; enforce penalties where KPIs slip. Budget & Cost Control • Prepare annual capex/opex budgets; maintain variance within ±5 %. • Lead energy-efficiency and space-optimisation initiatives to reduce spend year-on-year. Work-stream What You’ll Do Compliance & EHS • Ensure 100 % adherence to labour laws, building codes, fire safety, electrical safety, and environmental norms. • Conduct periodic safety audits and emergency drills; maintain statutory registers. Asset & Space Management • Maintain asset registers and AMC schedules; plan relocations/churn with minimal downtime. • Track depreciation and replacement planning for critical equipment. Team Leadership • Hire, coach, and appraise a multi-disciplinary admin team; embed SOPs and continuous-improvement culture. Reporting & Stakeholder Communications • Publish weekly project dashboards, monthly facility scorecards, quarterly board updates. • Liaise with Finance, IT, HR, and Retail Ops to align priorities and share insights. Experience & Qualifications: • Any Bachelors including Engineering / Facilities Management; MBA or PMP a plus. • 10+ years in distributed multi‑site retail, hospitality, or FM, including 3+ years heading retail expansion / admin / facilities function. • Track record of delivering 30 + turnkey new store expansion / fit‑outs and managing 100 + live locations simultaneously. Critical Skills: • Project & vendor management, capex/opex budgeting, contract basics. • CMMS, AutoCAD / MS‑Project, Excel or Power BI for dashboards. • Crisis response, negotiation, SOP & process design (ISO/6‑Sigma exposure ideal). • Working knowledge of EHS, electrical, fire, and statutory compliance. Personal Attributes: • Hands‑on “walk‑the‑floor” leader with strong sense of urgency. • Data‑driven and cost‑conscious, yet uncompromising on quality & safety. • Clear communicator—can translate site realities into C‑suite language. • Calm under pressure; juggles multiple deadlines without dropping details.