Field Application Engineer (Pune & Bangalore)

Two Positions Open Bangalore & Pune, India

Job Summary

As a Field Application Engineer (FAE), you will deliver end-to-end technical support throughout the customer design cycle—from initial concept and evaluation to development and deployment. This role involves close collaboration with customer engineering teams and their OEM partners to ensure seamless integration and optimal performance of solutions. You will develop deep expertise in Telit's portfolio of data-card products, serving as a trusted technical advisor and problem solver during both pre-sales and post-sales engagements.

Objectives & Responsibilities

Extensive technology migration demands extreme technical support to our existing as well as new customer acquisition.

• Technical/Product presentation and pre-sales support to customers.
• Optimize trouble shooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field.
• Raising failure reports, identification of solution or workaround and if needed internal defect escalation in a structured manner.
• Enable customers to develop new wireless applications (e.g. test scripts, application notes, design hints…) Work together with all the stakeholders to be accountable for meeting the design win targets, and to achieve revenue growth.
• Provide outstanding customer support, product and technical trainings to distributors and customers to help company achieve its business objectives.
• Work with internal teams to file defect reports, identification of solutions or workarounds, and drive resolution towards customer satisfaction.
• Build and manage relationships with customer’ technical and management teams.
• The FAE has to be autonomous and has to be willing to travel within assigned regions in order to:
• Meet with customer’s R&D during development to provide onsite support, troubleshooting, roadmap discussions etc.
• Meet with our Indirect Sales channels, conduct workshops and provide trainings.
• Excellent communication and project management skills, and a well-rounded personality: results-driven, self-disciplined, determined, and proactive.
• Ability to manage multiple priorities/timelines.
• Telit Cinterion product portfolio presentation and pre-sales support to sales and customers
• Coordination of technical support and identification of the appropriate support packages for dedicated customers.
• Proactive tracking of direct and distributor business by close alignment with the customer partners.
• Acceptance, prioritization and management of the correct internal processing of customer requirements.
• Technical support during RFI / RFQ process.

Requirements & Qualifications

• Required education and degree type: Bachelors or master’s in electrical/Electronic engineering or similar.
• 5-10 years of experience in wireless industry, semiconductor or in embedded design & development.
• Knowledge of IoT market trend and its verticals (eg. Security, Healthcare, Energy, POS), and the key technology development status.
• Knowledge of wireless communication technologies (GSM/WCDMA/LTE/5G) and network standardization evolvement (3GPP Rel.x)
• Familiar with Linux & embedded Linux
• Familiar with Embedded SW concept, with language skills such as C/C++/Python
• Experienced with project management (schedule, risk, cost), crisis management and escalations.
• Excellent in both internal communication and customer communication, fluent English language skills in both spoken and written.
• Strong (English is MUST) communication skills, good presentation skills.

Preferred Qualifications

• Understand the process of regulatory and MNO approvals.
• Customer oriented and good with building and maintaining the customer relationship.
• Knowledge of HW/SW development process, with factory production knowledge is a plus.
• Pre-sales or Customer Project Management skills are preferred.
• Knowledge of IOT security and service.

About Telit Cinterion

Telit Cinterion, a leader and pioneer in IoT innovation, is the largest and most cyber-secure Western provider of end-to-end IoT solutions, designed to reduce time-to-market and costs for businesses. The company offers a comprehensive portfolio encompassing custom-designed, ready-for-market connected devices and the industry’s broadest range of enterprise-grade wireless communication and positioning modules. Offerings extend to essential services such as IoT SIM plans and management, plus advanced edge-cloud software and data orchestration tools for processing and utilizing IoT data. Telit Cinterion also provides complete IoT and industrial IoT platforms, enabling the development and deployment of complex connected solutions. Focusing on security and reliability, the company delivers award-winning IoT solutions, modules, and services trusted by top global brands.