Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
We're seeking a Food Program Manager to oversee all F&B operations, delivering exceptional guest experiences while maximizing sales and revenue through employee satisfaction and engagement. Working within our Integrated Facility Management business line, you will manage food and beverage operations to the highest standards while leading teams through vendor partnerships. This role directly contributes to JLL's mission of creating transformative solutions for the real estate industry by ensuring superior F&B service delivery that enhances workplace experiences and drives employee satisfaction across our client portfolio.
What your day-to-day will look like:
Manage F&B operations to the highest standards, leading teams by attracting, recruiting, training, and appraising talented personnel with vendors
Ensure HSEQ standards are met while managing day-to-day operations within established guidelines and safety regulations
Attend food committee meetings and resolve issues promptly while designing menus and driving continuous improvements
Identify employee needs and respond proactively to concerns while establishing targets, KPIs, schedules, policies, and procedures
Foster a motivated, teamwork-oriented environment through two-way communication and regular performance management
Conduct regular audits of F&B stores and kitchens (in-house and central kitchens) to ensure compliance standards
Coordinate vendor and cafeteria management operations while delivering superior F&B service to maximize employee satisfaction.
Required Qualifications:
Proven track record in F&B operations management with demonstrated leadership experience
Strong leadership and communication skills with ability to manage diverse teams and stakeholder relationships
Proficient in MS Office suite with ability to manage operational data and reporting requirements
Ability to drive employee satisfaction and engagement through proactive service delivery
Familiarity with HSEQ standards, health and safety regulations, and FSSAI guidelines
Experience managing vendor relationships and coordinating multi-site operations
Strong problem-solving skills with ability to respond efficiently to employee complaints and operational challenges.
Preferred Qualifications:
Advanced experience in corporate F&B management or hospitality operations
Background in facility management or integrated service delivery models
Experience with menu design, cost management, and revenue optimization
Knowledge of regulatory compliance in commercial food service operations
Ability to conduct operational audits and implement continuous improvement initiatives.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
