Facility Manager

Job Title: Facility Manager Department: Administration / Maintenance Reporting To: Society Management Committee / Builder / Property Management Head 1. Primary Role The Facility Manager is responsible for the overall maintenance, operations, and management of all facilities and services within the apartment society to ensure a safe, clean, and well-functioning environment for residents. 2. Key Responsibilities A. Maintenance & Operations • Supervise daily maintenance of electrical, plumbing, HVAC, lifts, water pumps, generators, etc. • Ensure timely preventive and breakdown maintenance of all equipment. • Coordinate with vendors, contractors, and technicians for repair and service. • Maintain records of maintenance schedules, complaints, and work completion. B. Housekeeping & Cleanliness • Oversee cleaning staff for proper upkeep of common areas (lobbies, staircases, parking, garden, clubhouse, etc.). • Ensure waste management, segregation, and timely garbage disposal. • Monitor pest control, landscaping, and hygiene standards. C. Security Management • Supervise security guards and CCTV operations to ensure residents’ safety. • Maintain visitor entry/exit records and vehicle management. • Conduct periodic security audits and emergency drills. D. Vendor & Staff Management • Manage housekeeping, security, and maintenance staff (attendance, performance, discipline). • Handle vendor contracts, rate negotiations, and payments. E. Utility & Inventory Control • Monitor consumption of electricity, water, diesel, and other utilities. • Maintain inventory of cleaning materials, tools, and spare parts. • Prepare and monitor monthly expense reports. F. Resident Relations & Communication • Act as the point of contact between residents and the management committee. • Address and resolve resident complaints related to maintenance and services. • Circulate notices and updates regarding maintenance activities or society rules. G. Compliance & Documentation • Maintain all records related to AMC, insurance, fire safety, and government inspections. • Ensure compliance with local municipal laws and safety regulations. 3. Qualifications & Skills • Graduate (preferably in Engineering, Facility Management, or Hospitality). • 3–8 years of experience in facility/property management. • Strong communication and leadership skills. • Knowledge of building systems, vendor handling, and budgeting. • Proficient in MS Office, complaint management software, etc. 4. Key Attributes • Proactive and responsible attitude. • Ability to handle residents politely and professionally. • Problem-solving and multitasking ability. • Attention to detail and safety compliance.