What this job involves:
As a Facilities Manager at JLL, you'll take full responsibility for overseeing low side soft services operations while ensuring exceptional service delivery that meets our clients' business needs in a safe working environment. This dynamic role requires you to manage daily facility operations, respond promptly to priority calls, and maintain high standards of housekeeping and upkeep through scheduled and surprise walk-arounds of facilities. You'll be responsible for budget management, technology implementation, and developing cost-saving initiatives while maintaining strong relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This position offers the opportunity to make a significant impact on operational excellence while leveraging your problem-solving abilities, customer service orientation, and facilities management expertise to drive continuous improvement initiatives. By joining our collaborative team, you'll contribute directly to JLL's reputation for delivering outstanding facility management services while advancing your career in a supportive, growth-oriented environment that values relationship building, client satisfaction, and cost effectiveness.
What your day-to-day will look like:
- Oversee the upkeep of low side soft services areas/floors while monitoring and guiding Facilities Assistant Managers/Executives in their assigned tasks and emergency response coordination
- Ensure prompt responses to priority calls and close trouble tickets within SLA timelines while maintaining site compliance scores according to statutory norms
- Manage event coordination, office moves, mailroom services, medical room operations, and specialized facility areas while conducting monthly vendor meetings for seamless operations
- Monitor inventory levels, maintain appropriate stock of supplies, and coordinate procurement requirements while optimizing monthly budget utilization and preventing stock-out issues
- Prepare and submit monthly business reviews (MBRs), quarterly business reviews (QBRs), and accurate accruals with minimal variance while supporting finance team in annual budget preparation
- Implement and manage technology tools to enhance operational efficiency while analyzing vendor scorecards to continuously raise service standards
- Build and maintain relationships with stakeholders, support business EAs with ad-hoc requests, and ensure timely invoice submissions and payment clearances within specified timelines.
Required Qualifications:
- High school diploma or graduate degree
- Minimum 4 years of experience in facilities/property management, hospitality, or related field
- Strong customer service focus with excellent problem-solving abilities and interpersonal skills for interacting with diverse client staff
- Proficiency in technology applications with strong organizational, verbal communication, and prioritization capabilities
- Positive, professional attitude with self-motivation, confidence, energy, and flexibility to adapt to changing business needs
- Ability to work independently with minimal supervision while effectively managing stressful situations and emergency responses
- Demonstrated experience with client reporting and preparation of comprehensive facility management reports.
Preferred Qualifications:
- Experience managing vendor relationships and evaluating performance through scorecards and monthly performance reviews
- Background in budget preparation, financial management, and cost-saving initiative implementation within facilities operations
- Knowledge of compliance requirements, statutory norms, and emergency response protocols for facility management
- Experience implementing continuous improvement initiatives and operational efficiency improvements
- Background in technology implementation for facilities management optimization and process automation
- Experience with medical emergency coordination, mailroom operations, and specialized facility service management
- Understanding of space management coordination and business unit move execution processes.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
