Facilities Manager

As a Facilities Manager at JLL, you'll take full responsibility for overseeing low side soft services operations while ensuring exceptional service delivery that meets our clients' business needs. This dynamic role requires you to manage daily facility operations, respond promptly to priority calls, and maintain high standards of housekeeping and upkeep through scheduled and surprise walk-arounds. You'll be responsible for budget management, technology implementation, and developing cost-saving initiatives while maintaining strong relationships with employees, managers, executives, suppliers, and client stakeholders. This position offers the opportunity to make a significant impact on operational excellence while leveraging your problem-solving abilities, customer service orientation, and facilities management expertise. By joining our collaborative team, you'll contribute directly to JLL's reputation for delivering outstanding facility management services while advancing your career in a supportive, growth-oriented environment.

• Oversee the upkeep of low side soft services areas/floors while monitoring and guiding Facilities Assistant Managers/Executives in their assigned tasks
• Ensure prompt responses to priority calls and emergency situations pertaining to employees and third-party vendors while maintaining service level agreements
• Manage event coordination, office moves, mailroom services, medical room operations, and other specialized facility areas
• Monitor inventory levels, maintain appropriate stock of supplies, and coordinate procurement requirements while optimizing budget utilization
• Prepare and submit monthly business reviews (MBRs), quarterly business reviews (QBRs), and accurate accruals with minimal variance
• Implement and manage technology tools to enhance operational efficiency while identifying process improvements
• Build and maintain relationships with stakeholders, including client executives, business EAs, and vendors, conducting monthly meetings to ensure seamless operations.

• High school diploma or graduate degree
• Minimum 4 years of experience in facilities/property management, hospitality, or related field
• Strong customer service focus with excellent problem-solving abilities and interpersonal skills
• Proficiency in technology applications with strong organizational and prioritization capabilities
• Ability to work independently with minimal supervision while effectively managing stressful situations
• Demonstrated experience with continuous improvement initiatives and client reporting
• Positive, professional attitude with self-motivation, confidence, and flexibility.

• Experience managing vendor relationships and evaluating performance through scorecards
• Background in budget preparation and financial management within facilities operations
• Knowledge of compliance requirements and statutory norms for facility management
• Experience implementing cost-saving initiatives and operational efficiencies
• Strong verbal and written communication skills for effective stakeholder engagement
• Background in emergency response coordination and medical emergency protocols
• Experience with technology implementation for facilities management optimization.