Facilities Manager

What this job involves:

As a Facilities Manager at JLL, you'll be responsible for overseeing all low side soft services operations, ensuring seamless facility management that supports our client's business needs. This role requires you to maintain high standards of housekeeping, coordinate business unit relocations, manage vendor relationships, and respond swiftly to emergencies and priority calls. You'll serve as both a strategic advisor on facility efficiency and a hands-on manager of day-to-day operations. This position offers the opportunity to make a direct impact on workplace experience while developing your expertise in facilities management, customer service, and operational leadership in a dynamic corporate environment.

What your day-to-day will look like:

• Conduct scheduled and surprise facility walkthroughs to ensure high standards of housekeeping and maintenance while addressing trouble tickets within established SLAs
• Oversee specialized facility areas including mail room services, medical room, ambulance services, and mothers' rooms to maintain quality standards
• Coordinate business unit relocations in collaboration with space management teams and handle both planned and ad-hoc event management requests
• Supervise Facilities Assistant Managers and Executives, assigning tasks and providing guidance to ensure operational excellence
• Monitor third-party vendors through regular connects, analyzing vendor scorecards, and ensuring compliance with statutory norms
• Manage facility supplies by monitoring inventory levels, ensuring availability of materials, and approving purchase indents
• Prepare and submit monthly and quarterly business reviews while ensuring accurate financial accruals with minimal variance

Required Qualifications:

• High school diploma or graduate degree
• Minimum 4 years of experience in facilities/property management, hospitality, or related field
• Strong customer service focus with excellent people skills and ability to interact with diverse stakeholders
• Proficiency in technology applications and organizational skills with attention to detail
• Ability to work independently with minimal supervision and effectively handle stressful situations
• Experience in problem-solving and implementing continuous improvement initiatives
• Demonstrated ability to prepare client reports and manage documentation

Preferred Qualifications:

• Experience managing budgets and implementing cost-saving initiatives
• Knowledge of health and safety regulations and compliance requirements
• Background in vendor management and performance evaluation
• Experience with inventory management and supply chain operations
• Proficiency in facilities management software and digital tools
• Project management skills, particularly related to office relocations
• Experience in a multinational corporate environment