Job
Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Facilities Manager at JLL, you'll take full responsibility for overseeing low side soft services operations while ensuring exceptional service delivery that meets our clients' business needs in a safe working environment. This dynamic role requires you to manage daily facility operations, respond promptly to priority calls, and maintain high standards of housekeeping and upkeep through scheduled and surprise walk-arounds of facilities. You'll be responsible for budget management, technology implementation, and developing cost-saving initiatives while maintaining strong relationships with employees, managers, executives, suppliers, vendors, and client stakeholders. This position offers the opportunity to make a significant impact on operational excellence while leveraging your problem-solving abilities, customer service orientation, and facilities management expertise to drive continuous improvement initiatives. By joining our collaborative team, you'll contribute directly to JLL's reputation for delivering outstanding facility management services while advancing your career in a supportive, growth-oriented environment that values relationship building, client satisfaction, and cost effectiveness.
What your day-to-day will look like:
Oversee the upkeep of low side soft services areas/floors while monitoring and guiding Facilities Assistant Managers/Executives in their assigned tasks and emergency response coordination
Ensure prompt responses to priority calls and close trouble tickets within SLA timelines while maintaining site compliance scores according to statutory norms
Manage event coordination, office moves, mailroom services, medical room operations, and specialized facility areas while conducting monthly vendor meetings for seamless operations
Monitor inventory levels, maintain appropriate stock of supplies, and coordinate procurement requirements while optimizing monthly budget utilization and preventing stock-out issues
Prepare and submit monthly business reviews (MBRs), quarterly business reviews (QBRs), and accurate accruals with minimal variance while supporting finance team in annual budget preparation
Implement and manage technology tools to enhance operational efficiency while analyzing vendor scorecards to continuously raise service standards
Build and maintain relationships with stakeholders, support business EAs with ad-hoc requests, and ensure timely invoice submissions and payment clearances within specified timelines.
Required Qualifications:
High school diploma or graduate degree
Minimum 4 years of experience in facilities/property management, hospitality, or related field
Strong customer service focus with excellent problem-solving abilities and interpersonal skills for interacting with diverse client staff
Proficiency in technology applications with strong organizational, verbal communication, and prioritization capabilities
Positive, professional attitude with self-motivation, confidence, energy, and flexibility to adapt to changing business needs
Ability to work independently with minimal supervision while effectively managing stressful situations and emergency responses
Demonstrated experience with client reporting and preparation of comprehensive facility management reports.
Preferred Qualifications:
Experience managing vendor relationships and evaluating performance through scorecards and monthly performance reviews
Background in budget preparation, financial management, and cost-saving initiative implementation within facilities operations
Knowledge of compliance requirements, statutory norms, and emergency response protocols for facility management
Experience implementing continuous improvement initiatives and operational efficiency improvements
Background in technology implementation for facilities management optimization and process automation
Experience with medical emergency coordination, mailroom operations, and specialized facility service management
Understanding of space management coordination and business unit move execution processes.
Location: Onsite
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
