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Full-time Career Site Team: Operations Job Description Role Overview: We are seeking a dynamic and strategic Business Transformation Expert to lead initiatives that drive operational excellence and innovation across our product and process landscape. This role will focus on re-engineering business processes, enhancing product platform capabilities, reviewing UI/UX for optimal user experience, and establishing robust KPI tracking and governance frameworks. Key Responsibilities Lead end-to-end process re-engineering initiatives to improve efficiency, scalability, and compliance. Collaborate with product and engineering teams to define and prioritize new platform features aligned with business goals. Conduct UI/UX reviews to ensure intuitive, user-centric design across digital platforms. Develop and maintain governance models and dashboards to monitor KPIs and ensure process adherence. Author and maintain Standard Operating Procedures (SOPs) to support global compliance and operational consistency. Partner with cross-functional teams including data operations, product, and transformation leads to identify and implement improvement opportunities. Build business cases for transformation initiatives, including ROI analysis and risk assessments. Qualifications Proven experience in business transformation, process optimization, or product operations. Strong understanding of digital product lifecycle and platform architecture. Demonstrated ability to write globally compliant SOPs. Experience with UI/UX principles and usability testing. Familiarity with KPI frameworks and governance best practices. Lean Six Sigma or ITIL certification preferred. Skills Strategic thinking with strong analytical and problem-solving capabilities. Excellent communication and stakeholder management skills. Proficiency in digital tools for process mapping, analytics, and collaboration. Self-starter with the ability to lead cross-functional initiatives independently. Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion Privacy Policy Show more Show less
