Experience Center (EC) Manager

Material Depot

3 - 7 years

5 - 9 Lacs

bengaluru

Posted:3 hours ago| Platform:

Apply

Skills Required

profitability team management customer relationship retail sales business development merchandising sales retail branch management center management counselling marketing operations ecs safety writing communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Client Experience and Sales: Ensure excellent client interactions, build long-term relationships. Act as a brand ambassador, influencing sales and addressing customer queries effectively.
Team Management and Training: Recruit, train, and manage EC team members, set clear expectations, and drive performance while adhering to company expectation and fostering a high-performance culture. Ensure teammates are aligned and empowered to achieve team and individual targets. Take full ownership of the EC and its commercial success
Sales Reporting and Continuous Improvement: Generate sales reports, analyze data to challenge the status quo, and drive improvements in sales, productivity, and profitability. Implement best practices and collaborate with the Regional Manager to enhance EC performance.
Visual Merchandising and EC Presentation: Ensure adherence to visual merchandising and in-store communication standards. Maintain EC cleanliness, safety, and presentation, and execute brand directives.
Customer Relations and Reporting: Retain customers by addressing queries, following up on interactions, and ensuring a positive shopping experience. Periodically and proactively collect, collate, and present customer feedback and analysis for improvement to all relevant stakeholders
Product Knowledge: Continuously improve team understanding of the companys products, industry trends, and competitive landscape, along with effective ways of information dissemination.
Feedback and Improvement: Provide feedback to the marketing and sales teams on the quality of leads and prospect engagement. Collaborate with the respective teams to refine strategies and improve the lead qualification process.

Youre a good fit for this only if

Proven experience in a retail sales dealing with high ticket items & heavy store walk-ins (Experience in the home, interiors, construction or furniture industry earns brownie points)
Excellent communication skills, both verbal and written, with the ability to engage customers and convey complex concepts clearly and concisely.
Youre open to adapting to the uncertainty of early-stage startups. Strong ability to deal with ambiguity and problem-solve for aspects that you or the team may encounter the first time or are not familiar with.
You bring your own unique skill set to the table and collaborate with others to accomplish your teams goals with a firm focus on targets and deadlines
You experiment, test, try, fail, and learn continuously.
You can work 50-60 hours, 6 days a week
You are not coming here for strategy roles but for on-ground hands-on work

More Jobs at Material Depot

Category Intern

Bengaluru, Karnataka

Experience: Not specified

INR 0 - 0 Lacs

Escalation Specialist Job

Bangalore, Karnataka, IN

1.0 - 1.0 yrs

INR 4 - 4 Lacs

Frontend Engineer

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Backend Engineer

Bengaluru, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Human Resources (HR) Internship in Bangalore

Bengaluru, Karnataka, India

2.0 - 2.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Business Development Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.