Escalation Specialist Job

Job Description

About the job: Key responsibilities: 1. Coordinate with delivery partners for live order updates 2. Respond to inbound order-related tickets via CRM 3. Log every conversation and escalate issues as per SOP 4. Track and update the escalation sheet daily 5. Make post-delivery feedback calls 6. Handle unresolved delivery issues or customer complaints 7. Conduct site visits where required 8. Manage refunds, cancellations, and exchanges in coordination with the reporting manager 9. Coordinate across sales, procurement, delivery, and CS teams for resolution 10. Review client feedback forms and flag dissatisfied responses 11. Take ownership of high-risk or delayed orders Key skills required: 1. Strong verbal and written communication (English and Kannada mandatory, Hindi is an added advantage) 2. Assertive, persistent, and confident in tone 3. Excellent client handling and problem-solving skills 4. Calm under pressure and deadline-driven 5. Ability to follow processes and document every step 6. Basic familiarity with CRM tools and Google Sheets 7. Must have a two-wheeler and a valid driving license Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 4,00,000 - 4,50,000 /year Experience: 1 year(s) Deadline: 2025-06-27 23:59:59 Other perks: Informal dress code Skills required: Client Relationship and Effective Communication Other Requirements: 1. Field sales or post-sales roles in real estate, interiors, or construction 2. Customer-facing roles in FMCG, logistics, or ecommerce 3. Experience in escalation handling, delivery coordination, or site supervision 4. 1–3 years of work experience About Company: We're on a mission to be India's largest tech company in the architecture, engineering, and construction space by democratizing the construction ecosystem and bringing stakeholders onto a common digital platform, aiding 10 M+ businesses in the country. The founding team includes people from top management consulting firms and top colleges in India (like BCG and IITB), and has worked extensively in the construction space globally. Funded by prominent global VCs, they are seeking to expand their team and hire across roles in technology, product, design, and content teams.