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Job Title: Executive - Operations (Network Control Centre) Function: Ground Operations Reports To: Senior Manager - Operations Location: Mumbai, HQC About Blue Dart Express India At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group , we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care— Blue Dart is where you belong . Position Overview The Executive – Network Control Centre plays a vital role in ensuring timely, secure, and compliant vehicle movements across the network by monitoring live operations and escalating issues as needed. Job Purpose To enable smooth network vehicle operations through live tracking, exception management, and coordination with cross-functional teams to uphold service quality and safety standards. Key Responsibilities Vehicle Tracking & Exception Management Monitor network vehicles 24x7 using GPS platforms, GNMS, portals, or calls (in case of GPS failure). Log and escalate exceptions like unscheduled stops, seal tampering, theft attempts, breakdowns, and accidents. Raise alerts for any potential disruptions such as political unrest or natural calamities impacting network movement. Escalate SOP non-compliance related to GPS, e-locks, or driver behaviour at the origin. Track high value/high-risk shipments and vehicles in sensitive zones with focused attention. Generate and update exception records in portals or tracking systems, ensuring follow-through until closure. Coordination & Recovery Support Coordinate with Operations, Fleet, and Security teams for prompt vehicle recovery during breakdowns or other disruptions. Work with regional fleet teams to ensure smooth functioning of e-locks and other security devices. Collaborate with vendors and zonal teams to ensure compliance and operational readiness. Ensure timely integration of GPS and e-locks into the central tracking platform. Performance Monitoring & Reporting Monitor network timeliness and support push-pull efforts for delayed vehicles to maintain schedules. Capture vendor performance related to transit times, vehicle placement, and shipment safety. Prepare and publish timely MIS reports on performance, incidents, and service quality parameters. Qualifications & Experience Education Essential: Graduate in any stream Experience Essential: Proficiency in MS Excel and other tracking platforms; strong communication in English and Hindi Preferred: 2+ years of experience in a control tower/central command centre role; familiarity with Transport Management Systems and ERP platforms; knowledge of a regional language Technical Skills & Competencies 1. Core Technical Skills Real-time GPS/vehicle tracking systems Report generation and MIS preparation Transport Management System and ERP familiarity Behavioural Competencies Detail-Oriented: Able to detect operational anomalies quickly Communication: Clear and prompt in both written and verbal communication Collaboration: Works well with cross-functional teams to ensure issue resolution Responsiveness: Acts swiftly on escalations to avoid service disruptions Key Performance Indicators (KPIs) Sr. No. Key Result Areas Key Performance Indicators (KPIs) 1 Network Vehicle Tracking & Exception Handling Accurate and real-time tracking of network vehicles Timely identification and resolution of exceptions such as breakdowns, delays, and accidents 2 On-Time Network Operations & ASL Adherence % On-time vehicle departures across all network locations % On-time arrivals to meet shipment Arrival Service Levels (ASL) 3 Vehicle Compliance, Safety & Security 100% compliance of deployed vehicles with operational and safety standards Adherence to timelines and protocols under the performance management system Why join DHL Blue Dart? When you join us, you become part of a purpose-driven organization that’s redefining logistics across India and beyond. Here’s what you can expect: Competitive compensation and performance-linked incentives that reward your contribution. Continuous learning through structured development programs, on-the-job coaching, and access to global best practices. Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off. A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated. Access to cross-functional and global career paths within DHL Group’s diverse business portfolio. The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries. Join us and be part of a company that’s not only a leader in logistics—but also a trusted Employer of choice , committed to your growth, well-being, and long-term success. Show more Show less
