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Escalation Specialist

Escalation Specialist

Glorious Hr Services

1 - 6 years

4 Lacs

Bengaluru

Posted:Just now| Platform:

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Skills Required

Customer Support Escalation Management Social Media Platforms L2 TAT Grievance Redressal Content Review Empathy Customer Focus Root Cause Conflict Resolution Complaint Handling Digital Media Escalations Customer Complaints Social Media Content Real Time Optimization

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Social Media Escalation Process

Job Location:

Key Responsibilities:

Handle escalated customer queries/complaints received through social media channels
Provide timely, empathetic, and effective resolutions
Coordinate with internal teams for issue resolution
Maintain records of all escalated interactions and follow-ups

Required Experience:

Educational Qualification:

Language Requirements:

Shift & Working Days:

Day Shifts
6 Days Working
, 1 day rotational off

Salary:

CTC:
35,000 per month
Take Home:
30,000 per month

Contact for Interview:

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