Escalation Specialist

About the role:

In your role as a Customer Service Escalation Specialist, you'll manage complex member issues, including critical

complaints, with a focus on active listening and empathy. Your ability to navigate challenging situations through thorough

research and collaboration will be essential in successfully resolving intricate cases and enhancing customer satisfaction.

Roles & Responsibilities :

Manage Escalated Concerns:

ensuring a satisfactory outcome.

Timely Closure:

customer satisfaction.

Follow-Up Communications:

resolution of customer inquiries.

● Identify Inefficiencies: Detect patterns in escalated issues and identify process inefficiencies, proposing

enhancements for improvement.

Handle Elite Inquiries:

influencers, providing exceptional service.

Weekend Availability:

escalations.

Leverage Experience:

comprehensive product knowledge and expertise.

Commitment to Satisfaction:

communication skills, conflict resolution abilities, and strong problem-solving capabilities.