Escalation Specialist

Curefit

2 - 6 years

4 - 8 Lacs

Bengaluru

Posted:15 hours ago| Platform:

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Skills Required

documentation process improvement teaching root cause analysis customer support bed teaching english soft skills english literature professor activities customer service training english language counselling ma lecturer activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities :

Issue Resolution: Take ownership of escalated customer issues, ensuring thorough investigation and timely resolution
Cross-Functional Collaboration: Work closely with departments such as Product, Engineering, Sales, and Customer Support to address and resolve complex issues
Communication: Maintain clear and professional communication with customers, keeping them informed about the status of their issues
Documentation: Accurately document all escalated cases, actions taken, and outcomes in the company's CRM system
Root Cause Analysis: Identify underlying causes of recurring issues and collaborate with relevant teams to implement preventive measures
Process Improvement: Provide feedback and suggestions to improve internal processes and reduce the frequency of escalated issues
Training & Mentorship: Assist in training and mentoring junior support staff on handling escalated cases and complex customer interactions

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