Role Responsibilities: Deliver exceptional customer service and close high-value sales Demonstrate in-depth product knowledge of luxury watches and jewellery Convert leads effectively and meet/exceed sales targets Collaborate with teams and maintain accurate transaction records Key Deliverables: Achieve GMV/NMV and unit sales goals High lead-to-sale conversion efficiency Positive client relationships and repeat business Consistent sales reporting and communication

Role Responsibilities: Own daily/monthly site/app merchandising refresh and campaign execution Coordinate with brand, product, UX and tech teams for asset planning and delivery Drive category, brand, and thematic store performance across platforms Manage merchandising team workload and reporting Key Deliverables: On-time refresh of homepage, category, and brand stores Campaign asset planning and execution for sales events Merchandising performance reports and insights Automation and optimization of merchandising tools and workflows

Role Responsibilities: Assist in CRM campaign planning and execution Support segmentation and targeted communication Coordinate retention-focused marketing strategies Conduct competitor and market benchmarking Key Deliverables: Defined customer segments for campaigns Implemented lifecycle management setup Executed remarketing initiatives Benchmarked retention strategies

Role Responsibilities: Assist in sourcing and screening candidates Support interview scheduling and follow-ups Manage ATS updates and recruitment data Coordinate onboarding and documentation Key Deliverables: Updated and maintained recruitment pipeline Timely job postings across platforms Accurate candidate records in ATS Recruitment metrics and reports

Role Responsibilities: Build and execute monetization plans to grow brand revenue Drive traffic and conversion through digital and lower funnel initiatives Ensure consistent inventory visibility and media utilization Manage brand launches across Fashion, Luxury, and Palette verticals Key Deliverables: Full-funnel marketing plans for high-investment brands Cross-functional alignment across CRM, Performance, Category, and Site Revenue-driving brand campaigns and media strategies Seamless execution of large-scale brand launches

Role Responsibilities: Own and execute P&L strategy for luxury categories like Watches, Eyewear, and Home Lead brand partnerships, category growth initiatives, and merchandising innovation Guide cross-functional teams across product, supply chain, and marketing Build, mentor, and scale category teams and seller relationships Key Deliverables: Drive revenue, margins, and category expansion across luxury verticals Implement data-driven strategies for customer acquisition and retention Develop strategic alliances and scale marketplace operations Achieve operational KPIs: RTOs, returns, cancellations, CTR, O2S

Role Responsibilities: Optimize web and app listings for search visibility and user engagement Conduct keyword research and implement data-driven strategies Analyze performance metrics to refine SEO and ASO efforts Collaborate with content and design teams for aligned execution Key Deliverables: SEO and ASO plans with measurable performance indicators Optimized website and app store content Competitor benchmarking reports Weekly insights from Google Analytics and ASO tools

Role Responsibilities: Lead execution of CRM journeys across push, email, SMS, WhatsApp, and in-app Coordinate with tech/product teams to enable campaign triggers and data flows Manage CRM platform performance and identify workflow/tool improvements Benchmark industry CRM practices and incorporate innovation Key Deliverables: Revenue and retention growth through lifecycle campaign performance Increased CTR and conversion via enriched messaging strategies CRM tool enhancements and new journey implementations Research-backed CRM innovations and benchmarks

Role Responsibilities: Lead Meta ad strategy for Tata CLiQ Fashion Optimize campaigns using data and A/B tests Collaborate cross-functionally to align marketing efforts Ensure efficient budget pacing and KPI tracking Key Deliverables: Performance dashboard highlighting ROAS, CVR, CAC Weekly Meta campaign optimization reports Targeting and segmentation strategies using first-party data Scalable creative and content frameworks for paid social

Role Responsibilities: Define and monitor KPIs for retention and loyalty success Manage automation, monetization, and communication flows for loyalty programs Analyze customer data to drive improvements in engagement and retention Collaborate with internal and external stakeholders on loyalty initiatives Key Deliverables: Executable customer retention strategies Scalable, efficient loyalty program operations Insightful reports on program performance New loyalty services and customer benefit offerings

Role Responsibilities: Design and execute CRM campaigns across digital channels Optimize customer journeys for engagement and conversion Collaborate with tech/product teams on platform enhancements Analyze campaign data and report actionable insights Key Deliverables: Multi-channel CRM strategies for Tata CLiQ apps Performance improvements via campaign innovation CRM platform upgrades and data-driven workflows Engagement benchmarks, KPIs, and retention metrics

Role Responsibilities: Drive category sales and achieve marketing income targets Maintain brand partnerships and performance reporting Ensure product visibility and listing accuracy Collaborate with internal teams for smooth operations Key Deliverables: Achieved topline and bottom-line targets Met monthly brand contribution and marketing goals Optimized landing pages and site hygiene Resolved seller ops and fulfillment issues

Role Responsibilities: Plan and execute CRM campaigns across all own media channels Improve CTR and campaign effectiveness through data-driven strategies Coordinate with creative teams for timely asset delivery Build workflows and reports for performance tracking Key Deliverables: Daily campaign execution and channel management Workflow automation on CRM platforms and Redshift Reports on CRM performance and improvements Enhanced targeting via segmentation and rule-based campaigns

Role Responsibilities: Assist in CRM campaign planning and execution Support segmentation and targeted communication Coordinate retention-focused marketing strategies Conduct competitor and market benchmarking Key Deliverables: Defined customer segments for campaigns Implemented lifecycle management setup Executed remarketing initiatives Benchmarked retention strategies

Role Responsibilities: Co-develop and execute growth strategy for beauty category Build brand partnerships and support performance reviews Analyze eCommerce funnel metrics to recommend timely actions Collaborate with marketing for demand generation and campaign planning Key Deliverables: Category-wise growth and profitability roadmap (1-year/3-year) Monthly marketing calendars aligned with brand support Trend and customer insight reports with actionable interventions Cross-functional coordination for seamless customer experience

Role Responsibilities: Support category growth and manage brand relationships Analyze e-commerce funnel data to guide interventions Coordinate marketing and promotional campaigns Drive customer-centric initiatives using feedback insights Key Deliverables: 13 year strategic growth and execution plans Trend reports and seasonal assortment recommendations Performance reviews and business plans with partner brands Actionable insights from customer data and service inputs

Role Responsibilities: Build and execute annual and quarterly category growth plans for beauty Lead brand relationships, merchandising, and marketing collaborations Analyze customer insights, funnel metrics, and returns to improve experience Manage stock performance, warehouse operations, and seller efficiency Key Deliverables: Achieve NMV targets and improve customer NPS scores Create trend-driven beauty campaigns with marketing and product teams Optimize inventory health and address opportunity loss Own ecommerce KPIs across traffic, conversions, returns, and RTOs

Role Responsibilities: Onboard brands/sellers and expand assortment Monitor sales, forecast demand, and plan inventory Coordinate with stakeholders for pricing and logistics Improve seller performance and operational metrics Key Deliverables: Achieved monthly sales and inventory targets Maintained accurate category-level forecasts Closed pricing for BAU and event sales Improved seller fill ratio and customer NPS

Role Responsibilities: Conduct market research and analyze insights Develop and implement pricing strategies Meet clients to offer marketing or technical guidance Evaluate campaign layouts and web visuals Key Deliverables: Accurate market opportunity assessments Strategic price models for target segments Visual and layout evaluations for marketing campaigns Client marketing consultations and feedback reports

Role Responsibilities: Support execution of apparel category strategy and brand partnerships Track ecommerce funnel metrics to drive sales and customer experience Assist in campaign planning and trend-based product promotions Gather customer feedback insights to enhance category performance Key Deliverables: Co-own growth and profitability plans with senior stakeholders Develop brand-level marketing and merchandising action plans Create seasonal trend reports and promotional concepts Analyze sales, traffic, and returns data to identify improvement areas