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Senior Manager - CRM Loyalty

7 - 15 years

8 - 15 Lacs

Navi Mumbai, Maharashtra, India

Posted:2 days ago| Platform: Foundit logo

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Skills Required

Loyalty Program Management CRM

Work Mode

On-site

Job Type

Full Time

Job Description

Role Responsibilities: Define and monitor KPIs for retention and loyalty success Manage automation, monetization, and communication flows for loyalty programs Analyze customer data to drive improvements in engagement and retention Collaborate with internal and external stakeholders on loyalty initiatives Key Deliverables: Executable customer retention strategies Scalable, efficient loyalty program operations Insightful reports on program performance New loyalty services and customer benefit offerings

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