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CultFit
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Escalation Specialist

Escalation Specialist

CultFit

1 years

0 Lacs

Bengaluru Karnataka India

Posted:1 week ago| Platform:

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Skills Required

escalation resolve analyze service communication empathy crm software

Work Mode

On-site

Job Type

Full Time

Job Description

This job is provided by apna.co Job Title: Customer Escalation Specialist

Job Summary

We're seeking a Customer Escalation Specialist to join our team at Cult.fit. You'll be responsible for resolving complex customer complaints and escalations, ensuring timely and satisfactory resolutions.

Key Responsibilities

Manage and resolve customer escalations via phone, email, and chat
Investigate customer complaints and provide solutions
Collaborate with cross-functional teams to resolve issues
Document and track customer interactions
Analyze customer feedback to identify trends and areas for improvement
Provide exceptional customer experience

Requirements

1+ years of experience in customer service or escalation roles
Excellent communication and problem-solving skills
Strong empathy and conflict resolution skills
Ability to work in a fast-paced environment
Proficiency in CRM software and ticketing systems

Nice To Have

Experience in fitness/wellness industry
Knowledge of customer experience best practices

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