Enterprise Account Director @ Gnani.ai

At Gnani.ai, we don’t just power conversations- we build AI agents that think, speak, and act.

Our voice-first, Agentic AI platform helps enterprises automate millions of customer interactions across voice, chat, and workflows- with zero handoffs, in 40+ languages, and at enterprise scale.

Trusted by 200+ customers, including Fortune 500 brands, we power 30M+ voice interactions daily in 40+ languages, including 12+ Indian languages.

Whether it’s securing transactions, scaling support, or driving collections- our AI agents are built for real-world business impact.

What We Offer:

A unified Generative AI CX suite built for action:

Inya : Free to use Bot Builder platform for Gen AI Agents

Armour365™ : Voice biometrics for real-time, secure authentication

Automate365™ : Omnichannel AI agents for process automation

Assist365™ : Live call intelligence to guide human agents

Aura365™ : Post-call analytics for QA and insights

What Powers Us: - Speech-to-speech Multilingual LLMs for natural, real-time conversations - Domain-specific SLMs tuned for BFSI, retail, auto, healthcare, and more -

20+ patents across voice, NLP, and intelligent orchestration - Agentic AI architecture for zero handoffs and autonomous decision-making

Why Teams Choose Gnani.ai: - Built for Scale : Millions of calls. Dozens of languages. Zero handoffs. - Proven Results : Faster resolutions, 70% cost savings, and happier customers - Enterprise-Grade : SOC2, HIPAA, GDPR, PCI DSS, ISO 27001 certified -

Backed by Samsung Ventures and InfoEdge, with strategic partnerships with NVIDIA, Microsoft, and more

Headquartered in Bengaluru & California, we’re not just building AI- we’re leading the next wave of autonomous customer experiences.

About the Role

We are looking for sharp, energetic, and detail-oriented people who are passionate about selling solutions that transform the way customers engage with their customers. This individual will be in a key client-facing role and take ownership of all revenue generation for the entire company: hunting for opportunities, creating a methodical, data driven sales process; filling and driving the sales pipeline; and closing enterprise-level deals across all industry verticals for the West region.

Responsibilities

• Hunt and create opportunities along with Inside sales team.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Negotiate contracts and close agreements to maximize profits.
• Develop trusted advisor relationships with key customer stakeholders and executive sponsors.
• Clearly communicate the progress of monthly/quarterly opportunity conversion and revenue targets to internal and external stakeholders.
• Develop new business with new clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare detailed Account plans for focused accounts.
• Collaborate with pre-sales & inside sales teams to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.

Qualifications

• Minimum 5 years of experience in B2B/Enterprise software sales with an emphasis on SaaS sales.
• Experience in Conversational AI domain is desirable.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel).
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management opportunities at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Bachelor's degree or MBA.
• Ability to work in an entrepreneurial work environment where self-motivated individuals succeed.