Engineering Manager

About AiSensy

AiSensy is a WhatsApp-based Marketing & Engagement platform helping businesses drive revenue through powerful customer engagement on WhatsApp.

We’re trusted by 120,000+ businesses and work with top brands like Adani, Delhi Transport Corporation, PhysicsWallah, Yakult, Godrej, Vivo, Wipro, Asian Paints, and India Today Group. With ₹400 Crores+ in WhatsApp-driven engagement annually, our platform enables businesses to drive 25–80% of their total revenue via WhatsApp.

Backed by Marsshot.vc, Bluelotus.vc, and 50+ angel investors, AiSensy is on a mission to redefine business-to-customer communication. Join us in building the future of business engagement.

Role Breakdown:

Process & Delivery

• Implement and manage a lightweight Agile framework (Scrum/Kanban hybrid) with a consistent bi-weekly release cycle.
• Facilitate backlog grooming, sprint planning, daily stand-ups, retrospectives, and capacity planning.
• Clearly communicate sprint goals, maintain burn-up dashboards, and define comprehensive Definitions of Done.
• Establish structures and processes that maximize speed, agility, and quality in development.

Technical & Hands-On Coding

• Actively participate in hands-on development with the MERN (MongoDB, Express, React, Node.js) stack; review critical PRs, write code, debug, and solve technical bottlenecks.
• Lead architectural decisions emphasizing performance, scalability, security, and cost-efficiency.
• Champion "docs-as-code" (Markdown, Git) for structured documentation of systems, APIs, and operational run-books.

Team Scaling & Talent Development

• Strategically scale the engineering team by identifying and hiring the right talent aligned with AiSensy's culture and growth trajectory.
• Mentor, groom, and coach team members, ensuring continuous skill enhancement and professional growth.
• Define clear hiring criteria, interview processes, and onboarding programs.

Quality & Reliability

• Establish CI/CD practices, automated regression testing, and robust rollback mechanisms.
• Monitor and optimize engineering metrics (DORA: lead time, deployment frequency, change failure rate, MTTR).
• Drive incident root-cause analyses and integrate findings into ongoing development practices.

Your Profile:

• 5–8 years of engineering leadership experience in high-growth startups scaling from 10 to 30+ engineers.
• Extensive hands-on experience coding in JavaScript/TypeScript, Node.js, React, MongoDB.
• Demonstrated success in introducing CI/CD pipelines, docs-as-code practices, automated testing, and Agile methodologies.
• Proven ability to scale engineering teams effectively.
• Deep understanding and proactive management of engineering KPIs (commit vs. delivered, MTTR, etc.).
• Exceptional communication skills—able to clearly articulate complex technical concepts.

Bonus Points for:

• Familiarity with WhatsApp Business APIs, Kafka/RabbitMQ, or microservice/event-driven architectures.
• Experience with cloud infrastructures like AWS, Kubernetes, and Terraform.
• Contributions to tech communities through blogs, open-source projects, or speaking engagements.

Success Metrics (First 180 Days):

• 30 Days:

  Defined and visible sprint processes, alignment on release cadence.

• 60 Days:

  Docs-as-code fully operational; 80% features documented pre-development..

• 90 Days:

  95% sprint goal achievement, change-failure rate below 3%, minimal bug backlog, and structured team scaling underway.