Engagement Manager

About NIIT

At NIIT, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

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Role Overview

As an Engagement Manager at NIIT, you will support senior account leadership in the growth of learning service sales to our clients. Working under the guidance of an Engagement Director, you will be responsible for the day-to-day management of client accounts, interacting with stakeholders, finding and converting opportunities, and reporting commercial results. This role is ideal for a highly organized, client-focused individual with strong communication skills and a desire to grow in the professional learning services industry.

Key Responsibilities

• Support the Engagement Director in managing key client accounts across regions.
• Engage with client stakeholders to discover unmet needs or potential service gaps that could represent new opportunities.
• Create sales materials and tailored client presentations to support upsell or renewal opportunities.
• Lead and co-ordinate documents for RFI and RFP responses, including slide decks, rate cards, and solution overviews.
• Lead and coordinate QBR preparation and presentation and other related governance activities
• Help track win/loss data and sales KPIs across the portfolio to support continuous improvement.
• Conduct preliminary research on client organization changes (e.g., new leaders, business priorities, M&A activity) that could signal opportunities.
• Collaborate with service line leaders on how to align internal solutions to unmet client needs
• Respond to routine client queries and escalate issues where needed.
• Contribute to preparation of business reviews, presentations, and reports.
• Track account metrics including SLA performance, client satisfaction, and operational KPIs.
• Support opportunity tracking and contribute to renewal preparation and upsell coordination.
• Ensure internal systems and documentation are up to date and accurate.
• Stay current on learning industry trends and client-specific developments.

Skills and Competencies

• Relationship development with client stakeholders and key figures within NIIT
• Presentation and pitching skills to create a strong impression on NIIT capabilities
• Clear and professional communication in both verbal and written formats.
• Strong organizational and time-management abilities.
• Analytical mindset with comfort working with data and reporting tools.
• Commercial decision making on which opportunities will provide NIIT and clients with mutually beneficial outcomes.
• Proficient in Microsoft Office, especially PowerPoint and Excel; familiarity with CRM tools is a plus.
• Team-oriented with a service delivery mindset.
• Detail-oriented with a proactive approach to managing client needs.
• Ability to work under direction but also take initiative on smaller tasks and projects.
• High level of professionalism in external-facing communications.
• Adaptable and comfortable working in a fast-paced, global environment.

Knowledge

• Basic understanding of learning & development concepts and corporate training models.
• Familiarity with managed learning services and learning platforms such as LMS or LXP is an advantage.
• Understanding of account management processes in a services environment.
• Awareness of client service and stakeholder communication best practices.
• Some exposure to project management or customer success tools is preferred.

Experience

• 4–8 years in account coordination, client services, project management, or operations roles.
• Experience working in or with professional services, learning, or talent development sectors.
• Demonstrated ability to support client relationships and manage operational details.
• Exposure to multi-stakeholder environments and experience handling multiple priorities.
• Experience supporting reporting, governance, or performance tracking processes.

Equal Opportunity Statement

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.