Engagement Director

As an Engagement Director at Capgemini, you will play a pivotal role in driving business impact and achieving strategic goals for key clients of Capgemini Business Services. Your responsibilities will encompass service delivery management, P&L accountability, managing people and performance, ensuring client satisfaction, maintaining client relationships at a delivery level, and formulating account business planning and strategy. You will be the single point of contact for the client organization, responsible for troubleshooting and resolving all issues related to delivery activities. By leveraging your understanding of business management, you will identify client needs and position appropriate Capgemini offerings to deliver value effectively. Collaboration with Practice Teams will be essential to implement best practices in People, Process, Technology, and Controls, ensuring the success of Transformation & Innovation projects. Utilizing your leadership skills in a multicultural environment, you will drive the successful delivery of Transformation projects, including automation using industry tools and Robotic Process Automation (RPA). Your focus on customer value and enhancement of overall customer experience will be crucial in maintaining high levels of customer satisfaction. Additionally, you will manage the talent pipeline within the team to ensure organizational resilience and support account development. To excel in this role, you should have proven experience in HR Services and Outsourcing within a global complex/matrix environment. You must have led large client delivery or portfolio delivery in the HR Service space, managing 100-500 FTEs at an E1 level. Strong people and performance management skills, coupled with the ability to influence senior business stakeholders, are essential for success in this position. Your ability to bring innovation to challenges, build strong relationships, communicate effectively, and navigate obstacles with limited direction will be key strengths. Prior experience in a multinational organization or BPO work culture, along with a track record of leading single large accounts or multiple accounts, will further enhance your suitability for this role. By joining Capgemini as an Engagement Director, you will have the opportunity to make a significant impact, grow your career, and contribute to the creation of an inclusive and sustainable future through technology and human energy. You will be part of a dynamic, diverse collective working together to drive positive social change and build a better world.,