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Capgemini
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Engagement Director

Engagement Director

Capgemini

14 - 18 years

0 Lacs

kolkata west bengal

Posted:1 day ago| Platform: Shine logo

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Skills Required

service delivery management client satisfaction client relationship financial performance contract compliance troubleshooting business management account development hr services outsourcing automation leadership skills relationship building communication skills innovation pl accountability manage people performance account business planning strategy transformation industrialised innovation supporting growth best practices implementation transformation innovation projects delivery technology platforms implementation rpa adoption talent pipeline management peopleperformance management transformation projects delivery robotic process automation rpa customer value focus influencing skills multinational organisation experience bpo work culture experience

Work Mode

On-site

Job Type

Full Time

Job Description

As a Director level executive at Capgemini Business Services, your primary responsibility will be to drive business impact and achieve strategic goals for key clients. You will be accountable for service delivery management, P&L, managing people and performance, ensuring client satisfaction, maintaining client relationships at a delivery level, and developing account business planning and strategy. Your role will also involve overseeing financial performance, focusing on Contribution Margin, leading transformation and industrialized innovation efforts, supporting growth initiatives, ensuring contract compliance, and acting as the main point of contact for client organizations to resolve any delivery-related issues. To excel in this role, you must possess 14-16 years of experience in HR Services and Outsourcing within a global complex/matrix environment. You should have a track record of successfully managing large client portfolios in the HR service space, overseeing 100-500 FTEs, and demonstrating strong people/performance management skills. Additionally, you should have experience in delivering transformation projects, including automation using industry tools and Robotic Process Automation (RPA). Your ability to focus on customer value, enhance customer experience, and influence senior business stakeholders will be crucial. Leadership skills, cultural sensitivity, and the capacity to work internationally are also essential for this position. You will collaborate closely with the Practice teams to implement best practices in People, Process, Technology, and Controls. Your role will involve working on transformation and innovation projects, identifying opportunities for efficiency improvements using Capgemini's ESOAR methodology, and driving RPA adoption across processes. Moreover, you will manage contractual re-negotiations, oversee talent pipeline management, and support account development efforts. Overall, your role as a Director at Capgemini Business Services will require strong relationship-building, communication, and influencing skills, along with the ability to bring innovation to challenges and deliver desired outcomes with limited direction. Prior experience in a multinational organization or BPO work culture will be advantageous for this position.,

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Engagement Director