Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America s largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
We currently have a vacancy for a SAP Engagement Director:
The SAP Engagement Director is responsible for overseeing projects within an industry vertical for a specified set of customers. They are responsible for working closely with the Vice President Delivery and the sales team to provide delivery expertise that will assist in the estimating of project timelines and budgets.
This includes identify Syntax resources and managing those resources in the preparation of RFP responses, following up with clients on a regular basis to ensure customer satisfaction and providing project management expertise when required (such as vacation relief or escalation). The Engagement Director will often be required to accompany Account Executives (AE) on sales calls in order to have a better understanding of the scope of projects to be quoted. They will also assist the AE in the client management on an ongoing basis.
The Engagement Director will be the first point of escalation for any issues that cannot be resolved by a project team. They will be required to work closely with the Director, Project Management Office, the Solution Architects and the Competency Leads to determine the availability of resources to work on upcoming projects. They also provide team coaching, evaluate the performance of team members and reinforce Syntax s values through their actions and communication with the team.
Desired Skills and Qualifications:
- 10+yrs in Project Management within the SAP World, Consulting considered a huge asset
- Completion of 3 or more; full life cycle project implementations
- 5+yrs of client management experience
- Hands on functional experience in one of the SAP modules required
- Experience within the Retail and Digital Manufacturing is high preferred.
- SAP Public Cloud Methodology Experience including the use of CALM
Delivery:
- Participate in the sales qualifying process for new projects
- Identify a team of Syntax resources and ensure their availability to assist in responding to RFPs
- Manage the team in the process of responding to RFPs, ensuring all timelines for response are met
- Participate in the preparation and presentation of sales material for potential new projects
- Actively participate in Steering Committee and project team meetings as required
- Manage relationship with the client stakeholders in order to manage expectations for the solution to be delivered
- Provide guidance to Syntax project manager and project team in resolving issues and escalations
- Proactively manage client stakeholder satisfaction to position and secure customer reference and success story.
- Experience as a functional consultant an asset
- Experience as a project manager an asset
- Education Degree, MBA preferred PMP an asset
