Engagement Director

Head of Client Engagements

Anakin is a fast-growing Pricing Intelligence & Data-as-a-Service (DaaS) company supporting global leaders in e-commerce, mobility, food delivery, and quick commerce. Our platform enables real-time competitive pricing decisions built on deep data engineering and automation.

We are now looking to hire a Head of Client Engagements—a senior leader responsible for owning end-to-end client relationships, ensuring exceptional delivery, driving renewals, unlocking account growth, and building a high-performing engagements organisation.

About the Role

The Head of Client Engagements will shape the strategy, processes, and leadership framework for how Anakin engages its global enterprise customers. This includes responsibility for:

1. Client satisfaction & executive relationship management
2. Delivery excellence across data, analytics & platform workflows
3. Revenue realization & renewal governance
4. Account expansion & strategic value delivery
5. Building a world-class client engagement team and operating model

This role is ideal for leaders from analytics consulting, SaaS/DaaS platforms, enterprise delivery, customer success, or data-driven client engagement teams.

What You Will Own

1. Client Experience & Satisfaction

• Own NPS, executive sentiment, and overall client experience across all accounts.
• Build robust communication frameworks and escalation mechanisms.
• Risk identification and structured problem-solving across engagements.

2. Revenue Realization

• Own consistent revenue realization across the portfolio.
• Manage and monitor leakage, delays, and risk signals.

3. Renewals & Account Retention

• Own company-wide retention targets.
• Build churn-prediction frameworks, renewal governance, and executive sponsor motions.
• Set strong cadences for QBRs, value articulation, and client storytelling.

4. Account Growth & Strategic Expansion

• Build the expansion plans
• Drive portfolio-level 60% YoY account growth through consultative, value-led selling.
• Ensure the engagement team consistently maintains strong expansion pipelines.

5. Leadership, Culture & Team Building

• Hire, coach, and grow a high-performing Client Engagements team.
• Instill a culture of discipline, accountability, and predictable execution.

We are looking for someone with:

• 10+ years in Client Engagements, Delivery, Analytics Consulting, Customer Success, or Enterprise Account Management.
• Experience managing data-led, technical, or product-driven client engagements.
• Leadership experience building teams and scaling functions (3+ years).
• Strong problem-solving, analytical capability, and consultative communication.
• Proven success in renewals, expansions, and executive stakeholder management.

Why Join Anakin?

• Lead enterprise client engagements for a high-growth global DaaS company.
• Build a function from the ground up with direct access to founders.
• Influence product direction and shape enterprise value delivery.
• Work on complex, high-impact data problems with global enterprise clients.
• High ownership, autonomy, and leadership visibility.