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Capgemini
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Engagement Director

Engagement Director

Capgemini

15 - 19 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

delivery management strategic planning fa o2c p2p bpo stakeholder management client relationship satisfaction transformation innovation compliance governance pl management transformation initiatives global delivery models

Work Mode

On-site

Job Type

Full Time

Job Description

As an Engagement Director at Capgemini, you will play a crucial role in overseeing end-to-end service delivery across multiple F&A accounts. Your responsibilities will include ensuring that SLAs and KPIs are consistently met, acting as the primary point of contact for client organizations to resolve delivery-related issues and foster long-term partnerships. Additionally, you will contribute to service line strategy, competitiveness, and growth initiatives, leading industrialized innovation efforts such as automation, process reengineering, and digital enablement. You will also be responsible for ensuring compliance with contract terms, process controls, and regulatory requirements. Key Responsibilities: - Oversee end-to-end service delivery across multiple F&A accounts - Ensure SLAs and KPIs are consistently met - Act as the single point of contact for client organizations - Resolve delivery-related issues and foster long-term partnerships - Contribute to service line strategy, competitiveness, and growth initiatives - Lead industrialized innovation efforts, including automation, process reengineering, and digital enablement - Ensure adherence to contract terms, process controls, and regulatory requirements Qualifications Required: - Minimum of 15 years of experience in F&A service delivery - Expertise in F&A, with core expertise in O2C and P2P - Strong knowledge of P&L management - Experience in transformation initiatives - Previous work experience in either BPO or captive environment, with adaptability to both models - Strong commercial knowledge and ability to drive margin improvement - Excellent communication and stakeholder management skills - Experience with global delivery models and managing multi-location teams No additional details of the company were provided in the job description.,

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Engagement Director