As an Engagement Executive in Customer Operations at Capgemini, you will be part of a global business and technology transformation partner that accelerates organizations" transition to a digital and sustainable world. With a team of over 340,000 members across 50 countries, Capgemini is trusted by clients to unlock technology's value for their business needs. Operating in India with nearly 175,000 team members, Capgemini offers end-to-end services and solutions, leveraging AI, cloud, and data capabilities. Capgeminis Business Services India focuses on shaping the future of business operations through intelligent automation, creating outstanding value for clients. As a part of this team, you will have the opportunity to work on innovative projects, participate in extensive Learning & Development programs, and contribute to Corporate Social Responsibility initiatives. In this role, you will lead the global delivery & client relationship management for multiple projects within Capgeminis Connected Marketing Operations practice. You will be responsible for driving Marketing Operations services to deliver content, campaign services, and performance marketing solutions for top Fortune 500 clients. If you are a results-oriented senior leader with 15+ years of experience in marketing shared services or marketing service providers, this leadership role is perfect for you. Your responsibilities will include leading a large team for interaction ops voice, chat, email, and data, meeting business SLAs, driving digital transformation for clients, and creating technically advanced solutions aligned with client objectives. You will also manage a sales pipeline, develop digitally enabled solutions, collaborate with other Capgemini practices, and build strong networks for future CX opportunities. To excel in this role, you should have extensive experience in business consulting, large-scale BPO transformation, and professional services. Your expertise in Contact Centres, digital channels, commercial modelling, CX solutions, and technology trends will be essential. Additionally, your cross-sector experience and knowledge of Contact Centre processes, automation techniques, and improvement methodologies will drive successful client outcomes. Join Capgemini today to be part of a diverse collective of free-thinkers, entrepreneurs, and experts, working together to unleash human energy through technology for an inclusive and sustainable future. Experience exponential career growth, an inclusive work environment, and the opportunity to make a positive social impact while having fun and making a difference.,
Capgemini is a global business and technology transformation partner, accelerating organizations" dual transition to a digital and sustainable world while creating tangible impact for enterprises and society. With a responsible and diverse team of 340,000 members in over 50 countries, Capgemini leverages its 55-year heritage to unlock technology's value across clients" entire business needs. From strategy and design to engineering, Capgemini delivers end-to-end services and solutions with expertise in AI, cloud, and data, alongside deep industry knowledge and a strong partner ecosystem. The Group reported global revenues of 22.5 billion in 2023. In India, Capgemini comprises nearly 175,000 team members spread across 13 locations, including Bangalore, Mumbai, Hyderabad, and Chennai, among others. Business Services India (BSV) is a global business line within Capgemini that maximizes consulting, digital technology, and operational expertise to shape the future of business operations with intelligent automation, creating outstanding value for clients, Capgemini, and its people. Capgemini's Business Services is trusted by leading organizations worldwide to significantly enhance business performance and shareholder value. Joining Capgemini means making a difference for leading businesses and society, with support to shape your career in a way that suits you. It means being part of a diverse collective of free-thinkers, entrepreneurs, and experts working together to unleash human energy through technology for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do, with opportunities to grow your career through innovative projects and extensive Learning & Development programs. You'll experience an inclusive, safe, healthy, and flexible work environment to bring out your best, contribute to positive social change, and engage in Corporate Social Responsibility and Sustainability initiatives while having fun. The Opportunity: A unique opportunity awaits to work with a leading Media & Entertainment company based in Orlando, US, with global operations spanning feature films, television, home video/DVD, international cinema, and broadcasting. As a key role, you will ensure the accuracy of Financials for R2R/A2R/Tax processes at the delivery center, interfacing directly with the customer on financial reporting. Primary Function: Review existing control mechanisms, identify improved controls for quality output to the client. Our Ideal Candidate: The role-holder will be accountable for delivery management, client satisfaction, client relationships at a delivery level, account business planning and strategy, financial performance, transformation & industrialized innovation, supporting growth, and contract compliance. Acting as a single point of contact for troubleshooting and resolving all delivery-related account issues, the ideal candidate will manage a business to understand clients" needs and position the right offerings to bring value. Implementation of best practices in People, Process, Technology, and Controls, collaboration with Practice teams for Transformation & Innovation projects, and driving RPA Adoption are key responsibilities. Experience Requirements: - M.Com/ MBA/ CMA/ CA with 15+ years of experience in OTC and PTP - Experience in managing large teams across multiple geographies - Proficiency in SAP S4 Hana and tools like Highradius and Xelix - Experience in driving transformation in OTC and PTP processes - Strong audit/review skills, analytical & problem-solving skills - Excellent communication skills, flexibility in work content, timings, and location - Proficiency in desktop and workflow management tools.,
The role of SCM Planning Solutions at Capgemini involves being a part of the Practice team that contributes significantly to pre-sales and delivery transformation for large multi-year supply chain services engagements. You will play a crucial role in assessments, solution shaping, and executing transformation projects. Your responsibilities will include providing direction for opportunity assessments, developing detailed solution proposals, presenting to internal and external stakeholders, driving transformation initiatives, and building thought leadership to create assets and knowledge capital. To excel in this role, you are expected to have mastery in various supply chain planning areas such as demand planning, supply planning, sales and operations planning, inventory planning, and logistics planning. In-depth knowledge and hands-on experience in these business processes are essential. Additionally, you should possess strong analytical skills to analyze operational data and financial information, identify opportunities, develop insights, and prepare business cases. From a technical perspective, you should have user knowledge of ERP systems and supply chain planning tools like SAP, Oracle, Kinaxis, Llama soft, E2Open, Anaplan, JDA, as well as proficiency in MS Excel and PowerPoint presentations. Advanced technical knowledge would be advantageous. Moreover, you are expected to have a strong business acumen, execution experience in supply chain processes and systems, decision-making abilities, problem-solving skills, effective communication, and presentation capabilities. As an ideal candidate for this role, you should have 12-15 years of experience in supply chain consulting or operations, with a proven track record in leading transformation initiatives. Experience in industries such as FMCG, CPG, Retail, or Manufacturing, preferably with multinational exposure, is desirable. A Bachelor's degree in Engineering from Tier-1 colleges, along with an MBA in Operations/Supply Chain/Logistics/Engineering, is preferred. Possessing relevant supply chain certifications like APICS would be advantageous. Joining Capgemini means being part of a diverse, inclusive, and innovative environment where you can contribute to meaningful projects, enhance your career through learning and development programs, and make a positive impact on society through Corporate Social Responsibility initiatives. You will have the opportunity to collaborate with multi-cultural teams, drive transformational change in client organizations, and work towards building a sustainable future.,
As an Engagement Director at Capgemini, you will play a pivotal role in driving business impact and achieving strategic goals for key clients of Capgemini Business Services. Your responsibilities will encompass service delivery management, P&L accountability, managing people and performance, ensuring client satisfaction, maintaining client relationships at a delivery level, and formulating account business planning and strategy. You will be the single point of contact for the client organization, responsible for troubleshooting and resolving all issues related to delivery activities. By leveraging your understanding of business management, you will identify client needs and position appropriate Capgemini offerings to deliver value effectively. Collaboration with Practice Teams will be essential to implement best practices in People, Process, Technology, and Controls, ensuring the success of Transformation & Innovation projects. Utilizing your leadership skills in a multicultural environment, you will drive the successful delivery of Transformation projects, including automation using industry tools and Robotic Process Automation (RPA). Your focus on customer value and enhancement of overall customer experience will be crucial in maintaining high levels of customer satisfaction. Additionally, you will manage the talent pipeline within the team to ensure organizational resilience and support account development. To excel in this role, you should have proven experience in HR Services and Outsourcing within a global complex/matrix environment. You must have led large client delivery or portfolio delivery in the HR Service space, managing 100-500 FTEs at an E1 level. Strong people and performance management skills, coupled with the ability to influence senior business stakeholders, are essential for success in this position. Your ability to bring innovation to challenges, build strong relationships, communicate effectively, and navigate obstacles with limited direction will be key strengths. Prior experience in a multinational organization or BPO work culture, along with a track record of leading single large accounts or multiple accounts, will further enhance your suitability for this role. By joining Capgemini as an Engagement Director, you will have the opportunity to make a significant impact, grow your career, and contribute to the creation of an inclusive and sustainable future through technology and human energy. You will be part of a dynamic, diverse collective working together to drive positive social change and build a better world.,