Engagement Director

Capgemini

15 - 20 years

30 - 35 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

service delivery o2c automation stakeholder management client relationship strategic planning p2p

Work Mode

Work from Office

Job Type

Full Time

Job Description

Capgemini is seeking level executive for Engagement Director role.

Primary Skills

Delivery Management: Oversee end-to-end service delivery across multiple F&A accounts, ensuring SLAs and KPIs are consistently met
Client Relationship & Satisfaction: Act as the single point of contact for client organisations, resolving delivery-related issues and fostering long-term partnerships
Strategic Planning: Contribute to service line strategy, competitiveness, and growth initiatives
Transformation & Innovation: Lead industrialised innovation efforts, including automation, process reengineering, and digital enablement
Compliance & Governance: Ensure adherence to contract terms, process controls, and regulatory requirements.

Secondary Skills

15+ years of experience in F&A service delivery
Expertise in F&A , with core expertise in O2C, P2P, Expertise in P&L management
Exposure in transformation initiatives
Experience working in either BPO or captive environment, with adaptability to both models
Strong commercial knowledge and ability to drive margin improvement
Strong communication and stakeholder management skills
Experience with global delivery models and multi-location teams.

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