Engagement Executive - Customer Operations

As an Engagement Executive in Customer Operations at Capgemini, you will be part of a global business and technology transformation partner that accelerates organizations" transition to a digital and sustainable world. With a team of over 340,000 members across 50 countries, Capgemini is trusted by clients to unlock technology's value for their business needs. Operating in India with nearly 175,000 team members, Capgemini offers end-to-end services and solutions, leveraging AI, cloud, and data capabilities. Capgeminis Business Services India focuses on shaping the future of business operations through intelligent automation, creating outstanding value for clients. As a part of this team, you will have the opportunity to work on innovative projects, participate in extensive Learning & Development programs, and contribute to Corporate Social Responsibility initiatives. In this role, you will lead the global delivery & client relationship management for multiple projects within Capgeminis Connected Marketing Operations practice. You will be responsible for driving Marketing Operations services to deliver content, campaign services, and performance marketing solutions for top Fortune 500 clients. If you are a results-oriented senior leader with 15+ years of experience in marketing shared services or marketing service providers, this leadership role is perfect for you. Your responsibilities will include leading a large team for interaction ops voice, chat, email, and data, meeting business SLAs, driving digital transformation for clients, and creating technically advanced solutions aligned with client objectives. You will also manage a sales pipeline, develop digitally enabled solutions, collaborate with other Capgemini practices, and build strong networks for future CX opportunities. To excel in this role, you should have extensive experience in business consulting, large-scale BPO transformation, and professional services. Your expertise in Contact Centres, digital channels, commercial modelling, CX solutions, and technology trends will be essential. Additionally, your cross-sector experience and knowledge of Contact Centre processes, automation techniques, and improvement methodologies will drive successful client outcomes. Join Capgemini today to be part of a diverse collective of free-thinkers, entrepreneurs, and experts, working together to unleash human energy through technology for an inclusive and sustainable future. Experience exponential career growth, an inclusive work environment, and the opportunity to make a positive social impact while having fun and making a difference.,