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Engagement Executive-Customer Operations

Capgemini Engineering

15.0 - 19.0 years

Kolkata, All india

On-site

Role Overview: Capgemini's Connected Marketing Operations practice is seeking a results-oriented senior leader to oversee global delivery and client relationship management for multiple projects. In this role, you will lead a large team to support new clients with their CX vision and future Contact Centre channel technology. Your responsibilities will include meeting business SLAs, driving digital transformation agendas, creating technical and resourcing business cases, and developing complex business solutions involving digital platform technologies and Intelligent Automation. Key Responsibilities: - Lead a large team across the globe for interaction operations including voice, chat, email,...

Posted 8 hours ago

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