15.0 - 19.0 years

0 Lacs

kolkata, west bengal

On-site

As an Engagement Executive - Customer Operations at Capgemini, you will lead a global team for interaction operations including voice, chat, email, and data. Your responsibilities include meeting business SLAs, supporting and driving digital transformation agendas for clients, assessing existing processes and technology to implement new CX methodologies, creating technical and resourcing business cases aligned with client objectives, presenting at SLT sessions on existing and prospective client engagements, designing and developing complex business solutions with digital platform technologies and Intelligent Automation, managing a sales pipeline, creating digitally enabled solutions for pros...

Posted 1 month ago

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Engagement Executive-Customer Operations Capgemini

15.0 - 19.0 years

0 Lacs

kolkata, west bengal

On-site

Role Overview: You will be leading global delivery and client relationship management for multiple projects in Capgemini's Connected Marketing Operations practice. The main focus will be on providing Content Operations, Campaign Services, and Performance Marketing solutions to drive marketing and sales outcomes for top fortune 500 clients. If you are motivated by hyper growth challenges and enjoy impressing clients with innovative solutions, this leadership role may be the perfect fit for you. Key Responsibilities: - Lead a large team across the globe for interaction operations including voice, chat, email, and data - Fully responsible for meeting business SLAs - Support and drive the digita...

Posted 2 months ago

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Presales Solutions Architect HCLTech

8.0 - 10.0 years

0 Lacs

bengaluru, karnataka, india

On-site

Available Locations: Chennai, Bangalore & Noida We are hiring a Presales Solution Architect to drive solutioning, digital transformation , and presales consulting for global clients. The role involves responding to RFP s, preparing proposals, and designing scalable solutions around workflow optimization, analytics, RPA , and Agentic AI . Youll collaborate with sales and delivery teams to build value-driven, innovative solutions tailored to client needs. Key Responsibilities Create high-quality responses for RFPs/RFI s and solution documents. Drive workflow optimization and BPO transformation initiatives. Design automation-led solutions using RPA & AI . Partner with clients and internal stake...

Posted 2 months ago

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Engagement Executive - Customer Operations Capegemini

15.0 - 19.0 years

0 Lacs

kolkata, west bengal

On-site

As an Engagement Executive in Customer Operations at Capgemini, you will be part of a global business and technology transformation partner that accelerates organizations" transition to a digital and sustainable world. With a team of over 340,000 members across 50 countries, Capgemini is trusted by clients to unlock technology's value for their business needs. Operating in India with nearly 175,000 team members, Capgemini offers end-to-end services and solutions, leveraging AI, cloud, and data capabilities. Capgeminis Business Services India focuses on shaping the future of business operations through intelligent automation, creating outstanding value for clients. As a part of this team, you...

Posted 3 months ago

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