Employee Relations Manager

1. Employee Onboarding Management

• Execute and oversee end-to-end onboarding process ensuring smooth and engaging experience for new hires.
• Identify gaps and pain points in current onboarding practices and propose actionable improvements.
• Create and maintain dashboards and MIS reports at defined frequencies (weekly, monthly).
• Collaborate with cross-functional teams to drive improvements and close gaps within the scope of onboarding.

2. Grievance Handling & Resolution

• Manage employee grievance redressal mechanism, ensuring time and empathetic resolution within TAT.
• Maintain logs and grievance dashboards with trend analysis for business insights.
• Identify recurring issues and propose preventive measures and policy/process improvements.
• Drive closure of identified improvement areas.

3. Employee-Employer Relationship Management

• Build and maintain healthy employee relations within assigned geography / Verticals.
• Address concerns through regular connects, conflict resolution, and support to managers.
• Process employee movements (transfers, department changes, etc.).
• Identify department-specific training and development needs.
• Recommend targeted HR interventions.
• Share weekly, fortnightly, and monthly dashboards for leadership review.

4. Employee Offboarding & Exit Experience

• Lead smooth and respectful employee offboarding processes including exit interviews in the defined verticals.
• Analyze resignation trends to identify underlying issues across company
• Develop and maintain dashboards to highlight exit data, trends, and insights.
• Propose interventions to reduce attrition and improve employee satisfaction.
• Ensure all outgoing employees have a consistent and pleasant exit experience.