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Check Point Software Technologies
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Email Security Support Engineer

Email Security Support Engineer

Check Point Software Technologies

1 - 4 years

2 - 5 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

networking sql salesforce technical support active directory ldap linux ms exchange mysql adfs dhcp jira tcp it security python smtp ftp dns microsoft azure problem solving zendesk incident management saas microsoft windows http bash aws ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Track and triage customer support tickets Interact with customers for analysis and resolution Troubleshoot problems and identify solutions Collaborate with our software engineers to help resolve problems Maintain customer satisfaction while advocating quality in every aspect Help drive the future of the product by collaborating with our engineering and product teams Play a crucial role in incident management response Experience in Python and Bash Experience with querying using SQL Experience in supporting SaaS-based products Experience of working with Linux Experience in working with a ticket/case management system (eg: Jira, Zendesk) Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end Proficient at managing your own time and priorities and has a ?let?s get it done? attitude Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment Adept at working remotely It would be great if you also have: Experience of working with Microsoft Exchange, Active Directory, ADFS or Office365 Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols Bachelor?s Degree in Computer Science or a related field a plus Team player spirit! Believe in learning new things every day.

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Email Security Support Engineer