Security Analyst

Position Summary

The Security Analyst supports day-to-day SOC operations across cyber and physical security. The role includes alert triage, incident response, Event outreach, CCTV/access control monitoring, L1 client ticket handling for our security products, and regular reporting. The ideal candidate is hands-on, calm under pressure, and comfortable switching between cybersecurity, physical security, and customer support tasks.

3-6 years of experience in Security operations center (SOC).

Essential Duties and Responsibilities

• Analyze cyber security alerts from tools like Bitdefender and Exabeam SIEM, email security tools by performing initial incident triage and response.
• Assist in vulnerability assessments, security reviews for infrastructure, and preparation of monthly SOC reports and dashboards.
• Monitor CCTV feeds, badge access systems, and conduct physical security outreach to ensure facility compliance and safety.
• Prepare monthly SOC dashboards and reports; maintain metrics, alert volumes, SLAs, and compliance KPIs.
• Handle L1 client tickets related to company security products: intake, categorization, basic troubleshooting, known fixes, and timely escalation.
• Participate in on-call, shift handovers, and incident post-mortems
• Maintain SOPs/runbooks; contribute to knowledge base articles for recurring issues.
• Other tasks and responsibilities as assigned.

Desired Qualifications and Skills

• Bachelor s degree in computer science, Information Technology, or related field (or equivalent experience).
• Certifications like CompTIA Security+; familiarity with SIEM tools, IDS/IPS, and physical access systems.
• Strong analytical, problem-solving, and communication skills for client interactions and team collaboration.
• SIEM fundamentals; familiarity with correlation, parsing, and basic query building in Exabeam or similar.
• EDR/AV alert handling; Bitdefender GravityZone experience preferred.
• Understanding of network, endpoint, identity, email security, and common attack techniques (MITRE ATT&CK).
• Physical security operations exposure (optional): CCTV monitoring, badge/access control workflows, incident logging.
• Ticketing and SLA-driven support (ServiceNow); strong documentation discipline.
• Reporting skills in Excel; basic data visualization; comfort with dashboards.
• Strong communication, customer orientation, and collaboration with IT/facilities.
• Ability to work shifts, including nights/weekends/holidays.